Call Center Representative

Industry: Healthcare/Hospital

Duration: 3 Months

Pay Rate: $32/hr on w2.

Job Description:

REQUISITE & PREFERRED SKILLS:

Experience in a healthcare setting; knowledge of community agencies and resources

ROLES AND RESPONSIBILITIES:

• Provide professional and quality customer service to employees through adherence to the department’s scripts, and in compliance with corporate policies and procedures.

• Resolved employee inquiries utilizing system tools, reports, policies, and procedures.

• Identify and escalate complex issues and provide follow-up/ closure. 

• Create and maintain Service Now tickets to ensure efficient handling and prompt response of escalated inquiries.

• Complete payroll and timekeeping related forms

• Guide employees through troubleshooting and navigation assistance with ESS, MSS and ERC webpages

• Collaborate with all areas of Payroll and HR to resolved employee issues.

• Provide coverage for Payroll Shared Services Call Center

• Participate in trainings and review of communications to stay updated on applicable software, policies, and procedures

• Participate in special projects and perform all other duties as assigned.

Qualifications:

• Bachelor's Degree
• 1+ years of related customer service/payroll experience
• Knowledge/experience in customer service delivery
• Strong technology and computer skills.
• Proven experience in providing excellent service to customers.

Responsibilities: Required Working as per post

Experience Required: 1+ Year experience.

Shift: Day