Contract: 6 months
As a IT Technical Writer you will be updating, archiving and creating Knowledge Base content for new and existing WatchGuard products. The products you will support include two major device lines, In-car Video Systems: DV1, 4RE, and M500, and body worn cameras VISTA, V300, & V700, plus any new products that are in development. Product deliverables: How to, user guides, FAQ, user documentation, and repair knowledge base articles.
Planning, writing, and publishing multiple types of documentation deliverables for any type of hardware or software product release from kick-off to market launch and ongoing maintenance, as either the sole responsible writer, or as the senior member of a team of writers.
Producing the best in class user-facing documentation and continuously driving and executing on improvements in user experience through cross-functional collaboration and leading by influence.
Analyzing processes and tools used by the team, and taking action, through building consensus within the team, to ensure their continuing effectiveness in delivering to and aligning with the organization’s business objectives.
Sponsoring, proposing, and championing creative solutions that impact the documentation team, and have cross-functional dependencies, by developing and presenting business cases to executive management and/or other teams for buy-in and/or approval.
Track and hit KB monthly Targets
Create video content that may be included KB articles
Working within constraints through creative problem solving and open collaboration with both internal and external teams.
Managing translated content and deliverables to ensure that all localized documentation is delivered in a timely manner.
Minimum 2 years related experience, preferably with a relevant certificate or post-secondary degree is preferable, but not required, depending on experience.
A keen interest in defining the user experience between a combination of integrated software and hardware products.
Able to write for a range of user audience
Flexible to meet changing priorities in a fast paced work environment
Able to juggle multiple on-going projects
Self-motivated to create an efficient and scalable work environment
Understand and proficient in generating single sourced content
Affinity for world languages
Comfortable maintaining and archiving documentation that has been localized.
Strong attention to detail
Experience or interest in KB documentation an asset
Capable of working with a wide range of people