Application System Analyst Senior

Duration: 3 Months

• The Application Analyst II position provides Tier 2 and Tier 3 application support of medium to high complexity for a large portfolio of back office applications for a large, multi-regional Healthcare System; provides incident and problem management support following the outlined ITIL processes; participates in an on-call rotation to provide 24/7 desktop application support of all back office systems with an advanced understanding of Microsoft Office, collaboration products and other back office applications including functionality and technical architecture; works in a team setting, sharing information and assisting others while providing quality support to both internal and external users with a focus on customer service and timeliness.
• Position requires a self-starter with the ability to work with minimal oversight.

Responsibilities

• Provides/coordinates resolution of issues while recommending procedures and controls for problem prevention for future like issues

• Follows the outlined Service Management Processes including issue/request SLA and SEV1 and 2 application outages

• Responsible for thorough documentation within call tracking database and knowledge database to document work around or resolution of frequent incidents to enhance quality of problem resolutions for future incidents

• Coordinates code changes with appropriate vendor related to desktop application issues

• Collaborates with Technical Team to identify and infrastructure related issues that have resulted in application issues

• Aggressively manages personal workload related to open issues and service requests to ensure agreed upon SLA’s are met

• Collaborates with application users around needed changes to applications to meet business needs performing testing of changes as needed

• Provides advice, guidance, and informal training to users of supported applications

• Assist users with optimizing the use of assigned applications through dictionary or table changes

• Demonstrates increasing technical knowledge of the assigned application including relationships of infrastructure and impact to user if unavailable

• Demonstrates strong communication, human relationship skills, while maintaining and demonstrating good teamwork through actions and job performance

• Set priorities, plans and manages a diverse set of tasks

• Provides effective customer service by being courteous, polite and friendly at all times

• Complete in a timely manner assigned courses within Health stream, other electronic tracking tools for educational related material or attend presentations in person as assigned

• Perform other duties and special projects as assigned Education Included From Job Education Essential Level Bachelors Degree Yes 3