Business Consultant II

Duration: 24 Months

• Assign and Manage work assignments (daily and special)
• SME for Oracle tool and ability to troubleshoot and provide awareness of IT issues
• Oversee administration tasks
• Manage Attendance
• Create Job aids
• Attend training classes
• Supervise escalated request
• Manage and report backlog
• Provide support to Billing Operations
• Create and follow help desk tickets
• Any other work identified by the sups that would not result in a union issue

Software/Technical Skills:

• Customer Platforms, CC&B, CIMS