Collections 3

Duration: 03 Months+

Responsible for locating and notifying customers of delinquent accounts by mail, telephone, or personal visit to solicit payment.

Skills and Competencies:

• Verbal and written communication skills, customer service and negotiation skills.
• Ability to work independently and manage one's time. Ability to accurately document and record customer/client information.
• Exceptional debt recovery techniques. Basic mentoring skills are necessary to provide support and constructive performance feedback.
• Knowledge of federal, state, and company policies, procedures and regulations related to collections. Previous experience with computer applications, such as Microsoft Word, and any other related collections software a plus.

Major Job Duties and Responsibilities:

• Receive payments and post amounts paid to customer accounts.
• Locate and monitor overdue accounts. Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, services, or credit contracts.
• Persuade customers to pay amounts due on credit accounts, damage claims or non-payable checks, or to return merchandise.
• Arrange for debt repayment or establish repayment schedules, based on customers� financial situations.

Education/Experience:

• High School Diploma or GED
• Required. 5-7 years’ financial and/or customer service experience required. Strong work ethic with a passion

Shift: Day