Consumer Lending Advisor

Industry: Banking

Duration: 3 Months/ 40 weeks (Temp to Perm)

Description:

• fintech business powered by a national bank. Recognized as a leader in product innovation, Comapany has created transformational point of sale financing programs for some of the largest retailers in the country.
• The team is rapidly expanding its merchant relationships across industry verticals and is looking for a strong people to enhance and respond to customers within the support center.
• The service advisor will be responsible for making outbound calls using a script, providing product information, and helping the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry that crosses your desk.

Duties and Responsibilities:

• Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner.
• Make consistent outbound calls.
• Ability to memorize, recall, or research answers quickly.
• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience.
• Ability to learn and follow all customer service procedures and policies.
• Strive to meet and go above personal and team targets, goals, and quotas.
• Aim for customer resolution.
• Record, organize and file customer interactions and profile/account changes.

Required Skills:

MS office experience

Shift 10:00am-6:30pm m-f