Consumer Lending Service Advisor / Customer Service Representative

Job Category: Admin/Clerical

Industry: Bank / Finance

Duration: 03 months (Possibilities of extension)

Pay Rate: $20/hr

Job Description:

• Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
• Answer and manage incoming calls
• Ability to memorize, recall, or research answers quickly
• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team targets, goals, and quotas
• Aim for customer resolution
• Record, organize and file customer interactions and profile/account changes

Qualifications: High School

Experience Required: Minimum three months of customer service and call experience if have

Shift: Mid-morning - afternoon start times (Monday - Friday) 40 hours/week