Customer Engineer I (IT Support)

Duration: 03 Months (Contract)

• A Customer Engineer I is responsible for the proactive and reactive support, troubleshooting and documentation of new and existing customer base.
• This position is ideal for a hands-on, well rounded engineer who desires to be involved in all aspects of the IT field.
• The position requires strong resource and time management skills for systems support. Individual will need to be self-motivated, detail and process oriented, possess strong verbal and written communication skills, excellent customer service skills and have solid problem solving/trouble-shooting abilities.
• Supporting and trouble-shooting modern networks including but not limited to TCP/IP, DNS, DHCP, switches, routers, firewalls, and wireless.
• Supporting and trouble-shooting multi-site Active Directory 2003/2008/2012 environments.
• Supporting and trouble-shooting Microsoft Exchange 2003/2007/2010/2013 environments.
• Supporting and trouble-shooting multi-site WAN environments.
• Supporting and trouble-shooting on-premises networks with multiple WAN and VLAN configurations (including but not limited to cabling, routing, routing protocols, switching, internet, and overall network architecture).
• Supporting and troubleshooting virtualization environments.
• Proven customer facing field experience.
• Supporting and troubleshooting backup solutions both on-site and remote.
• Supporting and troubleshooting storage area networks.
• The warehouse’s size is approximately 33k square feet.
• The number of tickets vary by day.
• This is what determines the number of steps or amount of walking so it will vary from day to day.
• Temp Employee will share Tech Room with existing onsite engineer.
• There will be minimal lifting such as Pcs, monitors, small thermal printer, and possibly pushing of printers but those are on wheels. Nothing over 50 lbs.
• The optimal candidate would A resource with technical and IT background, positive attitude, organizational and communication skills.
• The support will consist with swapping of bad equipment, troubleshooting connectivity issues, managing ticket queue for end user tickets.
• The manager is looking for a resource with technical and IT background, positive attitude, organizational and communication skills. There is Minimal lifting (moving PCs, Monitors, small thermal printers).
• Temp will be required to walk within the building to where the problem device/ ticket requires.
• 3 - 5 Years of experience doing onsite support on similar environments or products is ideal.

Shift: 1st