Customer Integration Specialist I

Duration: 6 months

-Attention to detail; multi-tasker; organized

-Salesforce and SAP knowledge

-Medical knowledge/onboarding

• Under general direction of the Lead, the Customer Integration Specialist I works directly with the divisional and regional management team in order to provide data integrity, consistency, and reliability throughout the region. This extremely critical role has responsibility for all regional customer maintenance on the information technology system within the assigned region, contributing to the profitability of the customer.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Validate and obtain data for New Account Packet based on determination of need.
• Perform customer loads in Star/SAP based on the New Account Packet or a spreadsheet format.
• Work with customer or sales rep on the strategy for Retail Pricing and independently decide how to implement based on factors such as timing and profit margin impact.
• Work with customer, sales rep, or category manager on the strategy for Item Blocking and independently decide how to implement.
• Develop and generate customer specific pricing reports.
• Responsible for troubleshooting the REMS programs which includes the data setup for all products under the Risk Evaluation Management System program. Products include Isotretinoin, Clozaril, Clozapine, and Fentanyl. Communicate with and make recommendation to customer based on findings.
• Responsible for troubleshooting Item Qualifier programs based on definitions and customer eligibility.
• Responsible for collecting, validating, and ensuring regulatory compliance for licensing which includes Federal DEA, State Board of Pharmacy, State Controlled Substance, and State Medical Device. When discrepancies exist, use judgment to decide appropriate course of action.
• Responsible for ensuring customer setup compliance with the CSRA Due Diligence Process.
• Utilize the pricing options (COGS, Supernet qualifier, Program Price codes, Charge Groups and other special pricing programs) to maximize gross profit.
• Responsible for defining and loading the regional customer set-up process, definitions and accuracy of information such as chain ID, owner ID, business type, COGS, substitution, output, and parent/child relationship.
• Consult with and provide direction to the contract department during new customer set-up to ensure contracts are set up completely and accurately.
• Determine and implement audit processes as needed for customer profile information; generate and analyze reports for all key customer fields such as chain id, owner id, business types, pricing, substitution, and parent/child relationship.
• Conduct daily maintenance and troubleshooting to maintain data accuracy in various systems.
• Responsible for following approval process for business critical fields such as COGs.
• Responsible for documenting setups and changes and approvals to ensure compliance with established processes.
• Coordinate new product introductions and pricing with the National Replenishment Center (NRC) and Supply Chain Management.
• Investigate and analyze customer issues and provide resolution.
• Assist regional associates with problem resolutions, support and extra workload.
• Interact with all levels of the organization for requests related to delivery, programs and services, contracts, sales, finance, CSRA, and corporate departments.
• Has complete ownership of the customer file and all components such as contracts/PVAs, routing, program compliance, pricing, substitution setups, etc.
• Responsible for the verification of proper authorization for divisional and/or regional maintenance requests on existing accounts, group purchasing organization(GPO) affiliation, substitution, ProGenerics compliance, alt-serv maintenance, and output.
• Performs related duties as assigned.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Experience with SAP Customer Master Data
• Demonstrated history of operating in a professional manner with customers or other associates.
• Excellent analytical skills relative to data analysis and data auditing
• Excellent organizational skills
• Ability to communicate effectively, both orally and in writing
• Excellent customer service skills, proven track record of detail oriented problem solving, trouble shooting, and follow up
• Excellent interpersonal skills
• Working knowledge of computers necessary to operate effectively with company systems and programs; proficient in Microsoft Office (specifically Excel and Word)
• Good understanding of local, regional and national contracts; must know DEA and state licensing details as well as programs and services offered by the Company
• Demonstrated ability to work independently
• Excellent problem solving skills; ability to resolve issues effectively and efficiently