Customer Service Rep

Industry: Healthcare Industry

Duration: 02 Months

Pay Rate: $15/hour on W2

Job Description:

• Requirements:
  Typing: 35-40WPM and 2-3 years experience with all Microsoft Office suite i.e. Excel, word, Power point etc.
• As a healthcare customer service representative, you will be responsible for successfully managing large amounts of orders through both inbound and outbound calls and in-person in a center location.
• This will include following communication scripts, handling different topics and acting as a liaison between our company and its customers.
• In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes. 
• Handling patients, referral sources, and administrative department inquires
• Communicating with insurance companies and/or prior authorization requests
• Entering patient information into a customer information system
• Ensuring customer satisfaction and assisting them with issues/concerns related to their health
• Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers
• Developing knowledge of customer needs and trends to improve customer satisfaction and loyalty
• Becoming educated in qualifications of multiple insurances to ensure clean order intake
• Other job duties may be assigned as needed

Qualifications:

• Degree : High School Diploma
• Certificate N/A

Responsibilities:

We are looking for a CSR who combines excellent customer service and problem-solving skills, with the ability to work both independently and as a part of a team. You should also have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment. It is also vital that you display exceptional verbal and written communication, interpersonal and active-listening skills, as well as the ability to prioritize issues and respond accordingly.