Customer Service Specialist

Duration : 12 Months +

Role & Responsibility

The Customer Operation Assistant supports routine customer account operations through order entry, maintenance, and subsequent actions to ensure reporting, accurate status, and reverse logistics occur according to policy and agreements.

Duties and Responsibilities:

• Receive customer purchase order information and enter requests into SAP in accordance with operational procedures and service level agreements
• Process orders related data from customer and requests efficiently and accurately into various systems Understand terms, conditions, and account instructions for each customer in order to change, cancel, or maintain orders
• Communicate complete order entry and returns procedures and requirements to a customer
• Understand Return Material Authorization (RMA) process and tools to properly create and route returns from customers
• Create and refresh basic reports and forward to required individuals and teams
• Adhering to and enforcing operational procedures
• Administers global processes and reports
• Responsible for supporting strategic and complex customers

Qualifications and Requirements:

• Ability to work within a diverse global team with members that will have varying job functions and communicate among teams
• Data accuracy, and attention to detail regarding time sensitive work
• Basic computer skills (Microsoft Office) required
• Knowledge of order management systems (SAP) preferred
• Ability to manage several unique customers with specific service requirements
• Organizational skills and experience administrating multi-step processes
• Role is for an in-office position

Education:

• Secondary school graduate or equivalent; 1-2 years of related experience preferred