Data Analyst II

Duration:  6 Months

Pay Rate: 65-68/HR. on W2

• The WFM analyst will contribute to client’s mission by playing a key role in ensuring that the staffing and productivity data from our vendors are accurate and up to date.
• The role will also contribute to WFM analysis to identify trends & opportunities and contribute to continuous development of our WFM framework.

Responsibilities:

• Daily production hours vs target check to ensure staffing level & productivity meets expectations.
• Weekly updating and analyzing WFM trackers.
• Contribute to insights for WBRs & MBRs.
• Collaborate with cross functional teams to ensure issues impacting productivity are reported.

Skills & Experience:

• 1 + years’ experience within WFM
• Must have multiple years of experience analyzing data in Excel, Google Sheets or similar tools. Nice to have: SQL, Tableau.
• Effective communication skills
• Experience in problem solving.
• Reliable team player that can work independently.