Desktop Support Analyst

Duration : Full time

Pay : DOE

Skill : Desktop Management - Infrastructure Services (IS)

Minimum Experience : 6 - 8 Years

Qualification : BACHELOR OF COMPUTER SCIENCE

Job Description :

Responsibilities :

• Providing technical support to clients, vendors, and internal teams on software, hardware, and network devices.
• Troubleshooting and resolving software or operating system issues for end-users on Windows 10, Printers, Mobile Devices and O365 environments.
• Administering various Microsoft products, such as Office 365, SharePoint, OneDrive, and Skype for Business/Teams.
• Managing user accounts, Group policy, and licensing for O365 and Active Directory, including messaging environments like Hybrid Exchange and Exchange Online.
• Utilizing ITIL practices via ticketing systems to enhance and support information technology services.
• Documenting procedures, standards, best practices configurations, settings, installation sequences, and back-out instructions.
• Assisting with IT infrastructure upgrade projects by configuring and troubleshooting software, hardware, and network devices.
• Managing end-user cell phone devices using Intune/XenMobile administration tools.
• Conducting planned maintenance, moves, adds, and changes efficiently and within established timelines.
• Identifying opportunities for process improvement and collaborating with peers and leads to enhanced service delivery.