Desktop Support Engineer

Duration: Permanent Role

  • Onsite End user support based on tickets received in ITSM tools.
  • Provisioning of onboarding new users with all required access and configured hardware.
  • Support remote users with their request and incident and configure and ship the hardware assets.
  • Perform remote troubleshooting for users working remotely.
  • Install and configure end points assets for provisioning.
  • Support printer issues across the campus · Providing desk side assistance based on user request.
  • Providing white glove support for executives · Manage the hardware repairs and inventory management.
  • Manage data cleanup before disposal of assets. · Co-ordinate with disposal company for assets disposals.
  • Provide smart hand support for Network and server devices.
  • Should be able to travel (Drive down) to remote locations when necessary.
  • Provide support for conferencing solutions and events.
  • Co-ordination with multiple stake holders / Third party
  • Vendors for break-fix.
  • Flexibility to work in shifts for 24x7 support.
  • Must be able to lead the critical outage calls.
  • Create the Standard Operating Procedure and update·
  • Install, test, and certify operating system service packs, hot fixes, patches and/or upgrades