Desktop Technician II

Duration: 03 Months+

• This position supports users across the organization that have technical needs. Focusing primarily on Dell laptops and devices within a Microsoft domain. There might be some support of Apple MacBooks as well. Support includes imaging, deployment of, troubleshooting and testing of systems and peripherals with excellent customer service.

Key Responsibilities:

• Answer, troubleshoot and document support calls and tickets
• Assist staff with the installation/imaging, configuration and ongoing usability of desktop computers, laptops, MacBooks, & peripheral equipment and software
• Identify, isolate and repair/resolve hardware and software problems
• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software
• Utilize ticketing system to document and prioritize work
• Works closely with Manager to purchase hardware and software
• Contribute to technical Support documentation of resolutions, processes, and procedures
• Assesses functional needs to determine specifications for purchases
• Be a contributing member of a Technical Team

Qualifications:

• 2-5 years’ experience working in the IT Support field
• Excellent customer service, interpersonal, communication skills
• Extensive knowledge & experience of Windows devices and support of Windows OS
• Minimum 2 -3 years’ experience supporting Windows 7/10 desktop/laptop PCs
• Experience troubleshooting and replacing hardware on both desktop and laptop PCs
• Ability to manage user accounts in Active Directory and Exchange
• Knowledge of how to effectively use Active Directory
• Able and willing to learn new as well as existing technologies
• Experience installing software, patches, updates on desktops and laptops
• Experience troubleshooting basic network, software, printing problems
• Successful at working in a team culture
• Excellent written and organizational skills