Electrical Engineer

Contract: 12 Months+

The role combines planning, and day-to-day execution. We are looking for a highly resourceful individual with passion for customers, self-motivation, and a combination of control and execution abilities to drive “best-in-class” customer experiences. Excellence in execution, driving detailed implementation, a launch-focused track record, and systematic approach to problem solving are required.

Responsibilities:

• Manage day to day service operations performance (inbound, test, re-manufacturing) including production (repair and refurb) quality to drive best in class results.
• Report and business analysis of performance metrics for service operations.
• Partner with internal stakeholders and third party-vendor to meet production plans, increase recovery, and decrease unit disposition to landfills.
• Create quality standards, operational procedures.
• Claims management and tools including parts consumption during repair, labor vs service level, claims approvals/rejections, bounce credits all activities at SN level, you will coordinate with XFN creation of POs, payments, credits, management, and will be single POC for status updates and problem resolution.

Minimum Qualification:

• Bachelors or Masters degree.
• 6+ years of experience in Service Operations for Consumer Electronics/Hardware.
• Experience as a business and operations leader in a cross-functional environment.
• Experience in refurb/repair claims process and tools
• Track record of achieving and exceeding operational goals.
• Knowledge improving experiences by leveraging technology platforms.
• Experience managing repair lines or manufacturing lines.
• Track record of effective vendor management
• Ability to manage complex processes and systems.
• Drive process excellence, process standardization, while putting the customer first and delivering to team objectives. Build and scale quality process framework across sites and programs.
• Proactive at identifying risks and opportunities in processes and policy, ensuring that all stakeholders are aware and understand the impact on day-to-day operations.
• Build and maintain healthy relationships with key partners.
• Experience running data analysis, reports, KPI, stats.
• Effective communication skills.
• Experience working with teams including technical, design and business experts.
• Communication, partnership, and negotiation experience, with experience presenting service vision both internally and externally.