Facilities Service Assistant

Duration: __12__ Months/__0 weeks

• General competencies and skills required are Business Acumen, Customer Service, Change Management, Results Focus, Collaboration, Relationship Management, Communication, Talent Development and Problem Solving/Resolution, but more specific details are as follows: 
• Experience with hands-on operations management of business support functions within a client-focused professional services environment.
• Proven ability as a people manager with skills to coach, train and motivate associates at various levels, especially during unexpected situations that require immediate attention. 
• Customer service orientation with a strong desire to deliver value-added support to external and internal clients. 
• Ability to create an environment of sound decision-making, ownership, and accountability at all levels by communicating a clear stance on key issues. 
• Success in the development and implementation of office security, and mail processes, procedures and guidelines that drive efficiency and service excellence. 
• Recognized as a positive change agent in response to changing business dynamics and support requirements. 
• Proven strength in building positive working relationships with various constituents, especially local, Regional and Geography colleagues, with a focus on business productivity. 
• Demonstrated analytical, organizational, project management, problem-solving and decision-making skills used to respond to the needs of diverse stakeholders. 
• Basic understanding of environmental systems (lighting, HVAC, access control, life safety) and assist in support and troubleshooting. 
• Proficiency in shipping (Fed Ex, UPS, USPS) and the ability to lift 50lb. 
• Must be proficient in MS Office applications (Word/Excel/PowerPoint). 
• Proficiency in the use of technology (e.g., Poly Studio, MS Teams,).
• May occasionally require additional commitment outside of normal business hours, sometimes without much notice provided. 
• In addition to the requirement for occasional travel within the role’s jurisdiction, some travel may also be required for meetings related to broader geography and/or corporate project activities. 

Education:

• College/University degree preferred, but High School diploma, certificate or official equivalent is minimum education requirement.