Finance Operation Admin II

Duration : 06 Months.

• perform all duties listed, and may be required to perform additional, position-specific tasks.
• Responsible for the follow up and timely completion of next action item according to the Strategy under which the account is managed.
• Contact assigned accounts for payments using the various methods defined by the Strategy under which the account is managed, communicate with accounts using system notifications
• Responsible for proper documentation in the AR system.
• Must be able to analyze customer payment trends and make suggestions to mitigate account balances. Must have the ability to quickly review account history, payment and credit information to articulate a resolution
• Resolves payment delay issues, deductions, and cash application issues which the customer has communicated to the Company, which is either preventing payment or will result in a deduction.
• Provides communication to customers via telephone, computer, and written correspondence regarding account’s status, and obtain payments or develops resolution plans up to and including payment.
• Supports inter-departmental initiatives to ensure that goals are met, make suggestions to improve collections effectiveness.
• Process customer payments and provide customer documentation as needed.
• Perform functions within established guidelines and release orders
• Performs related duties as assigned.

Knowledge:

• Business English usage, spelling, grammar and punctuation.
• Business and personal computer hardware and software applications.
• Collections with a high-volume transaction company.
• Must be proficient with Windows and Excel.

Skill in:

• Communicating clearly and concisely, both orally and in writing.
• Establishing and maintaining effective working relationships with others.
• Providing excellent customer service with both internal and external customers.
• Excellent analytical and problem-solving abilities with attention to detail.
• Excellent interpersonal skills, including verbal and written communication
• Ability to work independently to achieve desired results.

Education/Experience:

• Minimum of associate’s degree Preferred
• Minimum of Five (5) years of business-to-business collections experience