Finance Operation Admin II
Duration : 06 Months.
- perform all duties listed, and may be required to perform additional, position-specific tasks.
- Responsible for the follow up and timely completion of next action item according to the Strategy under which the account is managed.
- Contact assigned accounts for payments using the various methods defined by the Strategy under which the account is managed, communicate with accounts using system notifications
- Responsible for proper documentation in the AR system.
- Must be able to analyze customer payment trends and make suggestions to mitigate account balances. Must have the ability to quickly review account history, payment and credit information to articulate a resolution
- Resolves payment delay issues, deductions, and cash application issues which the customer has communicated to the Company, which is either preventing payment or will result in a deduction.
- Provides communication to customers via telephone, computer, and written correspondence regarding account’s status, and obtain payments or develops resolution plans up to and including payment.
- Supports inter-departmental initiatives to ensure that goals are met, make suggestions to improve collections effectiveness.
- Process customer payments and provide customer documentation as needed.
- Perform functions within established guidelines and release orders
- Performs related duties as assigned.
Knowledge:
- Business English usage, spelling, grammar and punctuation.
- Business and personal computer hardware and software applications.
- Collections with a high-volume transaction company.
- Must be proficient with Windows and Excel.
Skill in:
- Communicating clearly and concisely, both orally and in writing.
- Establishing and maintaining effective working relationships with others.
- Providing excellent customer service with both internal and external customers.
- Excellent analytical and problem-solving abilities with attention to detail.
- Excellent interpersonal skills, including verbal and written communication
- Ability to work independently to achieve desired results.
Education/Experience:
- Minimum of associate’s degree Preferred
- Minimum of Five (5) years of business-to-business collections experience