IAM Production Support Analyst

Duration: 12 Months

• This position is a senior level technical role that provides overall production support for the implementation and administration for the IAM system, built on the Oracle Identity Governance platform, IAM related interfaces, and other areas such as multi-factor, identity access, and privilege access controls, and active directory.
• Essential functions support and maintain IAM technology solutions and services and ensure a high availability and secure authentication for these systems.
• Process changes, fixes and requests while minimizing the risk to the stability of the IAM applications.
• Collaborate and participate in problem engagement during triage, service restoration, root cause analysis and facilitation, permanent fix resolution, and prevention of recurrence in accordance with practices.
• Troubleshoots performance concerns, install certificates, analyze application system logs, manually deploy code, etc.
• Manage and document operational functions in the IAM environment.
• Requires excellent communication skills and the ability to interface across the organization with cross- functional teams such as IT and business personnel.

Job Duties

• Performs restorative and maintenance actions to deliver services and maintain SLAs.
• Escalates and resolves priority requests and issues as needed.
• Assists staff as a training resource and point of contact to any personnel that utilizes the Employee Access processes.
• Establishes and maintains knowledge and understanding of current applications, databases, department functions.
• Identifies and diagnoses technical problems with IAM, IAM interfaces, and PAM.
• Establishes strong working relationships with key staff members across the company.
• Participates in projects and maintains knowledge of current and emerging technologies.
• Contributes actively to the development, monitoring, and refining of the IAM workflow and business processes to meet the goals of Operations.
• Conveys team goals effectively through strong written and verbal communication skills.
• Works on moderately complex issues where analysis of situations requires an in-depth evaluation of variable factors.
• Experience with application and database integrations with IAM platforms.
• Proven experience with the components of complex identity-based systems in the areas of identity and access management, directory services, workflow, security, provisioning, and compliance.
• Understand and anticipate analytical needs across the Identity and Access Management domain, autonomously plan and execute the efforts to address needs for daily operational effectiveness.
• Available for 24x7 on-call support.
• Proven experience troubleshooting and incident support for IAM related issues for multiple platforms and technologies.
• Serves as a Subject Matter Expert and provides guidance to junior team members.
• May schedule work, train, mentor, and coach other employees.

Experience

• Excellent knowledge of IAM domain platforms
• Extensive knowledge and experience supporting IAM systems in the production environments.
• Experience with large complex java WebLogic application configuration and support, web hosting with multiple server tier levels, and application and server level clustering and load balancing.
• Excellent knowledge on Linux, Networking (TCP/IP), Information security.
• Prefer working knowledge of technical support, configuration, and administration of Oracle IAM software and directory integrations.
• Prefer minimum 3 years responsible experience providing Active Directory and or privileged account management administration support.
• 3+ years of experience with the administration of middleware application server installations on Red Hat Linux.
• Requires experience with one or more databases such as Oracle, IBM, and MS SQL etc.
• Understanding of ITIL framework.
• Prefer experience with connected and disconnected resources, connectors, schedulers, and data lookups.

• Hybrid, 2 days in office, 3 days remote
• Production support analyst
• Oracle IAM is desired.
• Supporting production environment
• Experience providing Active Directory support.
• Depends on contract to hire.