Infrastructure Support Associate

Duration:  2 years+

This team is working a hybrid schedule (3 days/week onsite – the team hasn’t decided on set days to be in the office currently). Candidates will be required to be 100% onsite for the first 1-2 months of the assignment, and then will be allowed to work the hybrid schedule once they’re fully trained and integrated into the team.

• Responsible for monitoring, managing, reporting, collaborating, and triaging of changes to the information technology infrastructure within established processes.
• Works on low complexity infrastructure problems; routine changes and improvements to existing processes, with review.
• The role provides infrastructure support at a basic level to deliver functionality on a defined portion of a single infrastructure technology.
• Delivers infrastructure technology for multi-functional business.
• May have some interaction with functional business partners on tactical issues and limited contact with suppliers.

Skill Set Requirements: 3+ years of experience required for the following skills set.

• Experience with the following Infrastructure support activities: monitoring (primary responsibility), managing, reporting, collaborating, and triaging changes to the information technology infrastructure within established processes.
• Experience in infrastructure and application domain functions
• Practical experience in monitoring and managing, event, change and incident management.
• Must be able to perform and apply information analysis to resolve infrastructure problems.
• Demonstrated experience with identifying, analyzing, selecting, and applying (with guidance) the appropriate new information technology infrastructure components within a diverse environment as required to support strategic business plans and processes.
• Experience with working in a collaborative team environment
• Excellent verbal and written communication skills
• Flexible and able to support Oncall if needed, 24X7 work rotation as needed.

Note- MUST have demonstrated experience with infrastructure support to be considered for this role.

Schedule –40 hours/week. Onsite position