IT PROJECT MANAGER III

Duration: 12 Months

• A PMP Certification is required for this position.
• Manage IT projects, initiation through closeout, as assigned and within the parameters of cost, quality, schedule and objectives.
• Provide leadership for IT project team members and the Project Management process.
• Position generally used for projects requiring integration of multiple functional organizations.
• Works independently and mentors other project managers.
• Responsible for the pursuit of cost reductions and maximizing value on all assigned projects.
• Responsible for project communications and required negotiations with internal and external organizations.
• Directly accountable for the management of projects with an aggregate annual cash flow of over $3 million.
• Qualifications: Bachelor’s degree in Technical or Management Discipline with 10 years overall experience of which 6 years have been as a project team member. OR 12 years of directly applicable industry experience, 6 years of which must be in the field of management of projects AND PMP Certification.

Details specific to this role:

• Years of Experience: 7-8 years Sr. Program Management (managing a whole portfolio of work with multiple projects at a time); 5+ years of direct supervisory experience of other PM’s; working with IT projects preferred, but not required.
• Education: Minimum is Bachelor’s, PMP, Agile Certification
• Industry experience: strongly preferred, but not required.
• Experience: ServiceNow would be helpful, but deep experience with Project Management Tools will be important
• Equipment: laptop will be provided
• Location: Hybrid (Baltimore area) – 25-40% of their time and will vary greatly based on workload and project requirements
• The End User Services, Sr Project Manager position will be a key leader responsible for leading our organization's portfolio of technical projects.
• The role is responsible for managing large, complex projects as well as leading and guiding assigned teams, managing resources, supporting continuous delivery, conducting peer reviews and working with other cross functional teams.
• The EUS Sr Project Manager is to support as pillar/department projects through utilization of project management fundamentals ensuring business goals are achieved and projects are executed on time and within budget
• Partner and coordinate with the IT PMO team to align with corporate standards.
• The role is responsible for generating overall EUS Portfolio and Project management Pillar and Department portfolio reporting, analyzing project reports to identify issues and recommending solutions, training and mentoring Business Analysts, Solution Designers (System Administrators), and junior /project managers on project management fundamentals.
• Track project progress and milestones using established project management tools and methodologies.
• Implement key performance indicators (KPIs) to assess the health and progress of each project within the portfolio.
• Apply best practices for agile project delivery, ensuring projects are responsive to changing business needs.
• Foster a culture of agility within project teams, promoting iterative development and continuous improvement.
• Implement and refine agile processes to optimize delivery efficiency.
• Make prompt decisions to maintain project momentum, considering the impact on timelines and overall project goals.
• Demonstrate a decisive leadership style, balancing the need for thorough analysis with the importance of timely decision-making.
• Maintain high-quality Risk, Assumptions, Issues, and Dependencies (RAID) logs for SOX (Sarbanes-Oxley) change control compliance.
• Oversee the EUS program/project load for self and a group of program/project managers - assign projects, provide oversight for day-to-day project work.
• Operate as a project consultant to ensure business requirements are met to include collecting data, delivering and problem resolution.
• Manage all phases of the project life cycle (Kick off, Discovery, Ensure the gathering and documentation of requirements , Scope Confirmation, Design and build process flows, Create a Project Schedule, Resource allocation, build, testing and deployment) to ensure the project is completed on time, within budget requirements and quality standards.
• Collaborate with department managers and resource managers to ensure projects are staffed appropriately.
• Monitor project issues and propose solutions to ensure project is delivered on time, within budget, project objectives are met, and the customer is satisfied.
• Reporting and Budget Management
• Monitor and maintain portfolio and project budget reports.
• Regular reviews of project deliverables to ensure project is within scope.
• Support project financial reconciliation by ensuring all staff hours, project expenses, and vendor invoices are submitted in a timely fashion.
• EUS Portfolio Project Communication
• Facilitate regular (minimum monthly) status meeting for the End User Services projects / portfolios.
• Facilitate internal and vendor communication by connecting appropriate team members to ensure transparency and collaboration.
• Follow-up with internal team concerning upcoming major milestone dates.
• Create bi-weekly status reports for projects / portfolios.
• Escalate issues/concerns to EUS leadership as appropriate.
• Coach and provide direction to Business Analysts, System Administrators and Project Managers enabling problem-solutioning in project delivery.
• Provide guidance and support to drive Policies and directions.
• Lead internal and external meetings to enable projects.
• Manage and own decisions that impact projects.
• Act as a change catalyst in End User Services culture to more consulting and solutioning with excellent customer service.
• Build a culture of collaboration including building and maintaining relationships inside and outside of Digital Solutions
• Review and meet SLAs for Tickets (ServiceNow), Tasks/User Stories Projects and ensure they are delivered on time.
• Ensure technical documentation (policies, procedures, diagrams, etc.) is updated, End User Services audits are seamless, End User Services systems have appropriate monitoring and IT environments have appropriate Disaster recover in place.
• Identify best practices and provide recommendations for team and department processes.
• Analyze team and portfolio project data, identify issues or areas of need, and propose solutions to resolve issues.
• Manage End User Services portfolio of projects, make strategic recommendations for portfolio-wide improvements and risk mitigation.
• Provide project team member performance feedback to respective line manager post project completion.
• Keep abreast of new trends, and changes in the IT industry.
• Provides status reports and presentations to End User Services and the broader IT Operations Leadership team.
• Undertakes specialized projects, studies, and assignments as requested by the End User Services Leadership team.

Experience Required: 8+ years.

Shift: Day