Mac Support Desktop Technician

Duration:  2 Years

• 3-5 years of Mac support experience.

• Corporate level experience, not ideal to be coming from the genius bar, but would consider it.

• Mac OS should be their bread and butter, if they have Windows experience great, but Mac is the most important.

• Experience with all Apple devices. Primarily Macs, but also iOS devices, iPads, and iPhones.

• Experience working in a managed Mac environment. JAMF experience a big plus.

• The ability to work and communicate with a wide variety of skill levels: designers, scientists, executives, and executive assistant.

• Multitasking and the ability to remain calm under pressure.

• Good decision making, quick learner, the ability to retain information.

• Methodical troubleshooting skills

• Apple Certifications are good to have but not required. More important is a thorough knowledge of the macOS an especially how it operates in an enterprise environment and an agile brain.

• Example of issues that this person would be troubleshooting include but are not limited to:

• File Vault issues, password related issues, certificate/keychain issues, app issues (particularly Outlook and OneDrive), OS errors, and all issues that can occur with Macs working in an AD environment.

Years of experience:

• 3-5 years of Mac support experience.

Top Skills

• MAC Desktop Support experience in a corporate environment
• Not ideal to be coming from the genius bar, but would consider it
• Mac OS should be their bread and butter, if they have Windows experience great, but Mac is the most important.
• Experience with all Apple devices. Primarily Macs, but also iOS devices, iPads, and iPhones.

Preferred

• Experience working in a managed Mac environment.

• JAMF experience a big plus.

• Apple Certifications are good to have but not required. More important is a thorough knowledge of the macOS an especially how it operates in an enterprise environment and an agile brain.