Mac Support Technician

Duration: 2 years

Industry: Pharmaceuticals

• 3-5 years of Mac support experience.
• Corporate level experience, not ideal to be coming from the genius bar, but would consider it.
• Mac OS should be their bread and butter, if they have Windows experience great, but Mac is the most important.
• Experience with all Apple devices. Primarily Macs, but also iOS devices, iPads, and iPhones.
• Experience working in a managed Mac environment. JAMF experience a big plus.
• The ability to work and communicate with a wide variety of skill levels: designers, scientists, executives, and executive assistant.
  • Multitasking and the ability to remain calm under pressure.
• Good decision making, quick learner, the ability to retain information.
• Methodical troubleshooting skills
• Apple Certifications are good to have but not required. More important is a thorough knowledge of the macOS an especially how it operates in an enterprise environment and an agile brain.
• Example of issues that this person would be troubleshooting include but are not limited to:
• FileVault issues, password related issues, certificate/keychain issues, app issues (particularly Outlook and OneDrive), OS errors, and all issues that can occur with Macs working in an AD environment.

Years of experience/education and/or certifications required:

• 3-5 years of Mac support experience.

What are the top 3-5 skills requirements should this person have?

• Corporate level experience, not ideal to be coming from the genius bar, but would consider it.

• Mac OS should be their bread and butter, if they have Windows experience great, but Mac is the most important.

• Experience with all Apple devices. Primarily Macs, but also iOS devices, iPads, and iPhones.

What is a nice to have (but not required) regarding skills, requirements, experience, education, or certification?

• Experience working in a managed Mac environment. JAMF experience a big plus.

• Apple Certifications are good to have but not required. More important is a thorough knowledge of the macOS an especially how it operates in an enterprise environment and an agile brain.

Schedule –40 hours/week. Onsite position