Network Administrator
Duration: Permanent
Pay rate: $ 120k.
Experience Required:6-10 Yrs.
Roles & Responsibilities:
- Contact for the region to Customer for Operational and Tactical Functions
- Timely completion of Service management and configuration management requests for the region.
- Interaction and coordination with customer’s Key Touchpoints for regional alignment.
- Interact with regional IT teams to understand the future roadmap and changes that will have an impact on customer’s Network.
- Liaising, Interacting, and reviewing project status with local network vendors and telco providers.
- Support for Troubleshooting and Resolution during P1 and P2 incidents for the region along with the global support team based out of India.
- Focus for the incidents and Changes to the all the Network Hub Locations
- Support for any touch services for network break-fix at customer site where the Regional SPOC will be stationed. (customer to provide the Location where they want Regional SPOC to operate)
- Active involvement for Network changes implemented for the region.
- Extended support for Problem Management and Service Level Management
- Support and Assist Third Party Auditor as requested to provide requested information as part of Asset Sighting exercise.
- Conflict & Escalation management for the region
- Innovation and operational excellence in the service delivery
- Ensuring customer satisfaction
Must Have Technical:
- Experience in network operation to support the NW Hub infrastructure, proficient in various technologies in Cisco routing, switching and network security products like Palo Alto firewall, Fortinet, Firepower, etc.
- Hands on experience of administration of network devices (Router, Switches, Wireless Controllers, Firewall, Voice Telephony, IPS, DNS, DHCP, NTP, SMTP)
- Security Knowledge on Firewall (Cisco ASA, Palo Alto, Fortinet) & Security Appliances (IPS)
- Hands on experience of F5 Load balancers, Forward and Reverse Proxy (F5)
- Support experience in Cisco Nexus, Catalyst Switches
- Good knowledge of Cisco SD-WAN / SDA technology.
- Experience in Cisco Wireless Technologies
- Understanding of IP addressing, MPLS routing, Internet Technologies, Routing Protocols (BGP, OSPF, EIGRP, ISIS)
- Understanding of technologies like VPN, VXLAN, VRRP, HSRP, STP, Port Channel, NetFlow and Stacking technologies
- Knowledge on Network Automation using looks like Ansible, Python
- Experience working on SolarWinds NPM, NCM, NTA, IPAM, Syslog, ITSM tools.
Education:
- 8+ years of leading technical team and doing Routing – L3 BGP advanced concepts and OSPF routing protocol.
- Switching – L3 level knowledge.
- Firewall – L3 level knowledge.
- Load Balancer – L2 level knowledge.
Skills:
SD-WAN / SDA technology, VPN, Palo Alto firewall, Routing Protocols, Cisco Nexus, ITSM tools, OSPF routing