Network Control - Contractor - L2

Duration: 12 months

looking for a TDM Network Control Specialist who will support a large nationwide customer. This individual will be a key member of the Network Operations Control Center (NOCC), and they will closely support the geographically dispersed network and team located throughout North America. The TDM Network Control Specialist will be responsible for being the first line of support for the customer and field team to troubleshoot and assist with developing solutions and support mission-critical programs.

JOB RESPONSIBILITIES:

Provide technical support for a large nationwide network. Support requires physical layer, data link, and network layer knowledge. • Monitor, analyze, and troubleshoot network problems within Network Operations Control Center (NOCC), utilizing network management and monitoring tools. • Perform root cause analysis to determine a plan of action for restoring customer’s services. • Monitor the alarm conditions on the network to proactively identify and minimize disruption and impact to the FAA network. • Employ test methods to analyze channelized/unchanneled T1, T3, utilizing DACs equipment. • Utilize test methods to analyze/troubleshoot Ethernet, IP, Frame Relay, ATM, WAN, LAN, SONET, and TDM. • Work with Local Exchange Carriers (LEC), ILECs, and IXCs to resolve WAN problems. • Work with onsite field technicians remotely to resolve local issues. •

JOB REQUIREMENTS:

Expertise in remote maintenance and repair of the following network equipment is preferred: Cisco, Sycamore, and APC. • Resolve problems using internal and external groups, as needed, to correct trouble on the FTI network and interact with the customer. • This position is part of a 24x7 network control environment. Shift and workday flexibility is required. Qualifications: • Bachelor’s degree in Telecommunications, Engineering, Networking, Information Technology or related field with (2 to 4) years of prior related experience or 2 years post-Secondary/ Associate’s Degree with a minimum of (6) years of prior related experience. Will consider prior work experience in place of degree. • (2) Years layer 1 Troubleshooting experience. • (2) Years networking technologies experience with SONET and/or Time Division Multiplexing (TDM).