Product Support Representative III

Job Category: Business Professional

Duration: 12 Month

Job Description: We are a worldwide team of diesel engine experts providing technical solutions and delivering problem resolution to customers across the globe. Our goal is to minimize engine downtime when failures occur and to prevent failures from reoccurring.

We achieve this goal though three fundamental steps: Communication – We work directly with dealer technicians to fully understand the failure and gather all relevant information.

Investigation – We utilize technical publications, engineering documentation, and work directly with engineering teams to develop short-term engine repair recommendations.

Resolution – We document all of our findings, data and track trends to identify emerging issues. We actively participate in creation of technical solutions that provide long-term problem resolution.

Day to Day Activities: Analyze engine hardware and engine performance data to identify failures.

Provide troubleshooting direction directly to engine technicians

Travel to the field when necessary to assist in troubleshooting and to gather failure data

Work directly with vehicle factories to solve engine integration issues

Engage engineering and quality improvement teams to determine root cause of field failures

Develop short-term corrective actions and provide input on long-term problem resolution

Improve engine diagnostics by authoring technical solutions

Provide input into engine technical publications and training materials

Job Requirements:

• Domestic travel
• 4 year degree in engineering or related field
• Demonstrated experience with diesel engine troubleshooting
• Experience helping customers
• Excellent communication skills