QA Project Manager

Industry: Public Services

Duration: 9 months+

Job Description.

• Responsible for providing support to ECIS end users via email, support tickets and phone calls in both English and French
• Management and reporting of Help Desk tickets
• Escalating tier 2 and tier 3 support issues and follow up as required.
• Building and management of core help desk support knowledge base
• Prepare test materials, conduct QA and regression testing of defect fixes and change requests as required.
• Provide support to the business team by walking through delivered defects and change requests.
• Work within established configuration and change management policies to ensure awareness, approval and success of changes.
• Collaborate with internal stakeholders to develop and maintain project documentation.
• Directly supporting ECIS TRIRIGA team and building TRIRIGA application subject matter expertise

Desirable Skills:

• Experience with IBM TRIRIGA Applications and/or other related IWMS systems
• Direct technical COTS application customer support experience
• Familiarity with agile teams and methodologies and tools, including JIRA.
• Ability to work independently and work across an integrated project team.
• Ability to handle client relationships to manage expectations, provides updates as required, identifies potential conflicts between project and functional areas.
• Ability to promote I&IT best practices and adherence to standard methodologies.

Experience and Skill Set Requirements

BA/QA skills - 40%

• Demonstrates experience with the Software Development Life Cycle (SDLC).
• Demonstrates experience working with business/system requirements (e.g., providing inputs for changes to requirements, change requests, project artifacts, requirement gathering sessions)
• Demonstrates experience preparing and conducting functional testing (e.g., QA, SIT, UAT) including defect retesting.
• Experience with providing help desk support to ends users for IT applications.
• A proven track record in creating and maintaining documentation, such as project deliverables, defect reporting/management, service tickets, and customer communications.

Communication Skills - 30%

• Possess exemplary written and verbal communication skills in English.
• Possess a working proficiency level in French (reading, writing, oral interaction)
• Experience working and effectively communicating with both IT project teams and business users.
• Outstanding interpersonal skills with the ability to create and maintain professional relationships with colleagues.

Other Key Skills - 20%

• Demonstrated ability to operate in a dynamic, fast-paced environment with a high degree of professionalism.
• Must be able to work in a team environment and proactively assist others.
• Experience with IBM TRIRIGA would be considered an asset; however, experience with other enterprise-class IWMS programs may be considered.

Public Sector Knowledge - 10%

• Previous public sector experience in an organization of equivalent size and complexity to the Ontario Public Service
• Previous experience with capital asset management would be considered an asset.

• French is a mandatory requirement for this role.

Must Haves

• BA – Demonstrates experience working with business/system requirements (e.g., providing inputs for changes to requirements, change requests, project artifacts, requirement gathering sessions)
• QA - Demonstrates experience preparing and conducting functional testing (e.g., QA, SIT, UAT) including defect retesting.
• Possess a working proficiency level in French (reading, writing, oral interaction)
• Experience working and effectively communicating with both IT project teams and business users.

Nice to Have:  Experience with providing help desk support to end users for IT applications.

Required Skills: (Proficiency level in French (reading, writing, oral interaction)