Senior Computer Support Associate

Duration:  36 Months 

This team is working a hybrid schedule (3 days/week onsite – the team hasn’t decided on set days to be in the office currently).

Candidates will be required to 100% onsite for the first 1-2 months of the assignment, and then will be allowed to work the hybrid schedule once they’re fully trained and integrated into the team.

Provides basic day-to-day operational support for a computing environment (computer center, unit computing, a community of users, et c.), following established procedures, in order to contribute to the smooth running of that environment. Support activities require some technical background while being strongly administrative in nature. Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix.

Responsibilities:

• Responsible for monitoring, managing, reporting, collaborating, and triaging of changes to the information technology infrastructure within established processes.
• Works on low complexity infrastructure problems; routine changes and improvements to existing processes, with review.
• The role provides infrastructure support at a basic level to deliver functionality on a defined portion of a single infrastructure technology.
• Delivers infrastructure technology for multi-functional business.
• May have some interaction with functional business partners on tactical issues and limited contact with suppliers.

Required Skill:

• 5+ years of experience required for the following skills set.

• Experience with the following Infrastructure support activities: monitoring (primary responsibility), managing, reporting, collaborating, and triaging changes to the information technology infrastructure within established processes.
• Experience in infrastructure and application domain functions
• Practical experience in monitoring and managing, event, change and incident management.
• Must be able to perform and apply information analysis to resolve infrastructure problems.
• Demonstrated experience with identifying, analyzing, selecting, and applying (with guidance) the appropriate new information technology infrastructure components within a diverse environment as required to support strategic business plans and processes.
• Experience with working in a collaborative team environment
• Excellent verbal and written communication skills
• Flexible and able to support on call if needed, 24X7 work rotation as needed.

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