Social Media Community Manager

Industry: Banking

Duration: 6 Months/ 40 weeks (Temp)

Description:

• Oversee day to day operations of social media platforms to ensure strong coordination, improved awareness, and experience
• Support the oversight of multiple editorial calendars to ensure enterprise alignment with an eye for identifying stories and curating content
• Manage Social Care and problem resolution experience and provide support at critical points in time, some nights and weekends may be required
• Oversee and support Social Media Advocacy Community Partner and on-going Social Advocacy strategy to boost awareness and engagement
• Provide day-to-day guidance to social media community managers and lead in the escalations of social media crisis
• Oversee three social media strategists and three community managers
Qualifications:
• 7+ years of communications and/or marketing experience
• 5+ years of hands-on social media experience including content development, distribution and/or management
• Knowledge of and/or experience using social media management systems like Sprinklr, Spredfast, Salesforce or Hootsuite
• Social media enthusiast and independent user of multiple social platforms (Facebook/Facebook Stories, Twitter, Instagram/Instagram Stories, Pinterest, LinkedIn, YouTube, TikTok etc.).
• Ability to work in a fast-paced environment while coaching and managing others, successfully managing multiple programs at any given time
• High attention to detail, especially with regards to grammar, voice, and tone.
• Strong verbal, writing and presentation skills; able to interact and influence at an executive level
• Self-starter, with the ability to think on feet and show excellent judgment.
• Demonstrated knowledge of the digital content distribution landscape
• Paid social media distribution experience
• Strategic mindset and approach, ability to see the big picture
• Must have excellent interpersonal and communication skills
• Be proactive, reliable, responsible, and accurate with an attention to detail.
• Experience working in a regulated space a plus

Education: Bachelor’s Degree Required

Required Skills:

MS Excel, Strong verbal, writing and presentation skills.

Shift: 9:00 AM to 5:00 PM / 10:00 AM to 6:00 PM