Softgoods Technical Support Specialist

Industry: Consumer Electronics

Duration:  06 Months

Pay Rate: $65-70/HR. on W2

Shift: 08:00 AM to 05:00 PM

Job Description:

• We are seeking a Technical Support Specialist to provide critical technical support to our textile engineering and material science team. The ideal candidate will have experience in textiles and softgoods, and a strong understanding of cross-functional collaboration. The position is a 6-month contract, extendable for up to 2 years.

RESPONSIBILITIES:

• Develop and maintain a library of approved textile materials, including technical specifications and testing data.
• Manage material testing both in-house and with third-party partners, and maintain detailed records of all testing results.
• Communicate basic technical guidance and priorities to vendors, and serve as a key point of contact for vendors throughout the product development process.
• Manage version control of development textiles throughout the product development process, and ensure that all cross-functional partners have access to the most up-to-date information.
• Design and execute testing to satisfy cross-functional partner teams requirements, and facilitate down selection of textile materials.
• Source new vendors to expand our development partners in the US and East Asia.
• Build presentations and reports to aggregate test results and qualitative attributes, and explain technical directions to higher management levels.
• Procure new material samples that support programs and have them built into testable formats.
• Provide short time frame support on mini-programs that serve the immediate low volume needs of internal proof of concept and prototyping teams.
• Serve as a point of contact for the engineering and product development teams, and convert their requests into actionable programs through conversations.
• Communicate with vendors regarding timelines, volumes, and technical data, and maintain detailed records of all communications.

QUALIFICATIONS:

• Bachelor's degree in Textile Engineering, Softgoods, or a related field.
• 2-3 years of experience in textiles and softgoods, preferably in a technical environment.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Strong attention to detail.
• Ability to manage multiple projects simultaneously and prioritize competing deadlines.
• Experience working with cross-functional teams, as well as vendors and suppliers.
• Knowledge of product development and manufacturing processes is a plus.