Systems Administrator III

Duration:  12 Months

Pay Rate: 60-65/Hr. on W2

Shift: 08:00 AM to 05:00 PM

The main function of a systems administrator is to work closely with Enterprise operation's frontline device imaging group and Engineering team. This position will be on-site within Operational center to test, debug, escalation, and perform new program update and training to frontline group.  

Job Responsibilities:

• Identify, troubleshoot and escalate imaging issues in a timely manner, ensuring clear and effective communication with the partner team.
• Maintain and communicate proper operation procedures to ensure team operational efficiency.
• Provide guidance and support to team members while working with minimal daily guidance.
• Maintain relationships with cross-functional partners to identify gaps and opportunities for imaging services.
• Stay up to date on industry trends and internal processes to maintain team operation efficiency.

Minimum Qualifications:

• 3 years of experience in support and troubleshooting Windows or Mac OS platforms.
• 5 years’ experience with setup and configuration of end-user desktop and laptop computer hardware.
• Experience with handling prioritization on time sensitive problems and escalations within corporate environments.
• Proven communication, and problem-solving skills, and the ability to collaborate with remote team members.
• Proficient in using command line for various tasks related to computer imaging.

Preferred Qualifications:

• 5 years’ experience in a technical support role in a corporate environment.
• Experience with service health monitoring Experience with SQL or equivalent data analysis experience

Education/Experience:

• Associate degree in computer related field required. Bachelor's degree in computer science preferred.

Top 3 must-have HARD skills:

• 3 years of experience in support and troubleshooting Windows or Mac OS platforms.
• Proven communication, and problem-solving skills, and the ability to collaborate with remote team members.
• Proficient in using command line for various tasks related to computer imaging.

Good to have skills:

• 5 years’ experience in a technical support role in a corporate environment
• Experience with service health monitoring
• Experience with SQL or equivalent data analysis experience