Systems Analyst, Staff

Duration: 6 Months

Pay Rate: $ 67.25 / HR on w2

Principal Duties & Responsibilities

• Partners with business business stakeholders to prioritize demands and requirements, and lead governance meetings to address right business priorities to maximize business value•
• Leads creation of business cases for potential projects, while includes identifying scope, business value, collaborating with development and QA leads for effort estimation and resource availability, and project costing.
• Leads end to end execution of prioritized demands & projects, starting with requirements gathering & analysis, solutioning, tracking development and QA, coordinating UAT and delivery.
• Acts as a subject matter expert & product owner for one or more ServiceNow modules/applications, providing expertise and guidance to rest of the team.
• Communicates updates and blockers in a timely manner with project managers and business leads via email and direct conversations to overcome obstacles and resolve problems.
• Participates in project review sessions to communicate project status & discuss complex issues.
• Actively manages team project priorities, deadlines, and deliverables for projects.
• Creates and reviews functional and/or system specifications that meet business user requirements, often for multiple large scale projects.
• Leads collaboration with team members in global regions and business partners to document and present recommendations for improvements to existing and new applications and systems.
• Identifies resources, delegates work, and reviews the work of team members in order to address changing timelines or priorities.
• Manages designated work unit by translating business plans into tactical action items, ensuring all guidelines are followed, delegating tasks to meet goals and objectives, and overseeing the completion of work assignments.
• Helps team members to determine which work tasks are most important, manages distractions, and deals with setbacks in a timely manner.

IT Core Competencies

• Accountability - Hold one’s self and others accountable for measurable quality, timely and cost-effective results, and accepts responsibility for impacts to the business and changes to business processes.
• Adaptability - Adjusting own behaviors to work efficiently and effectively in light of new information, changing situations and/or different environments.
• Collaboration - Fosters working together by establishing, communicating, and reinforcing shared values, norms, and objectives.
• Communication - The ability to effectively exchange information with stakeholders in addition to the ability to accurately hear and understand the partially expressed thoughts, feelings, and concerns of others.
• Financial Acumen - Ability to understand in-depth financial information that can be used to make meaningful insights to drive business growth in a safe and transparent environment.
• Influence - The ability to accomplish goals through others.
• People Development - Models and creates an environment that promotes career development.
• Strategic Focus - Applies a comprehensive approach using business acumen and industry research to solve systematic complexities that promote growth.

Additional Competencies (All competencies below are required upon entry)

• Analytical Skills - The ability to collect information and identify fundamental patterns/trends in data. This includes the ability to gather, integrate, and interpret information from several sources.
• Applications - Basic knowledge of application architecture specifically related to performance and troubleshooting.
• Creating the New and Different - The ability to approach problems with curiosity and open-mindedness. This includes developing personal creativity, approaching the problem differently, and asking for others' opinions. This also includes exposing one's self to new ideas, trends, and environments.
• Decision Making - The ability to make quick, accurate decisions. This includes the ability to weigh alternatives and take into account the impact of the decisions on people, equipment, or other resources.
• Demonstrating Personal Flexibility - The ability to demonstrate resourcefulness and resilience in the face of change, obstacles, and adversity. This includes adapting to competing demands and shifting priorities. This also includes improving adaptability, pursuing new skills and knowledge, and regularly seeking feedback from others.
• Focusing on the Customer - The ability to effectively identify and address key customer needs. This includes leading others to maintain focus on customers and seeking information to uncover a true client need.
• Project Management - Knowledge of project lifecycles. This includes an understanding of methodology attributes such as entrance and exit criteria for assigned project stages, team roles and responsibilities, and tools and techniques. This also includes the ability to plan activities within a project stage and report on progress.
• Root Cause Analysis - The ability to understand the cause of an issue and contribute to identifying the appropriate solution.
• Systems Analysis - Knowledge of how a system should work and how routine changes in conditions, operations, and the environment will affect outcomes.
• Taking Initiative - The ability to attack work activities with drive and energy, understand the impact of work on key metrics, and make decisions that are in the company's best interest. This includes not being afraid to initiate action before all the facts are known, and driving value-added work tasks to completion.
• Testing - Understanding of testing methodologies and testing-related tools
• Time Management - The ability to quickly prioritize mission-critical from less important or trivial work activities. This includes sensing what the next most useful thing is to work on, and focusing on the critical few tasks that add value while putting aside or delaying the rest.

REQUIRED SKILLS:

• Product Management - Serve as a subject matter expert (SME) and product manager for ServiceNow modules and applications. Work closely with business stakeholders to gather feature requests, prioritize the product backlog, and steer product strategy.
• Solution Design & Implementation - Lead the design process to develop solutions that address business needs, ensuring alignment with system capabilities and project requirements.
• System Configuration & Management - Configure and manage system settings to optimize performance and user experience. Oversee strategic projects from conception through to successful delivery.
• Collaboration & Partnership - Collaborate with development and QA teams to oversee project lifecycles, ensuring seamless planning and execution. Engage with business stakeholders to elicit, document, and validate requirements, translating them into detailed system specifications.

REQUIRED EDUCATION:

• Bachelor's degree and 5+ years IT-relevant work experience OR 7+ years IT-relevant work experience without a bachelor’s degree.

Shift: Day