Technical Support Analyst
Duration: Permanent
- Configuring New Hire Laptops
- Asset disposal and pick up.
- QR Conference Code Creation
- Filling Vending Machines
- Call Center Reconfiguration
- Processing laptops into/out of Legal Review
- Receiving equipment/updating equipment portal
- Asset Management (Audit scans, inventory, orders)
- Coordinating 3rd party Repair Services
- WPS Hot spares
- AV Room Sweeps
- This role's contributions help the full time Austin technicians focus on more complex and urgent priorities such as Tech Bar, Incident Resolution, and Projects.
Skills:
- Basic tech support and troubleshooting skills for Windows/Mac
- Imaging and provisioning computers
- Working with a ticketing system
- Closing tickets and tasks
- Supporting hardware audits
- Assisting with hardware refresh
- AV Room Sweeps
- Asset Management Tasks (audit, vending, inventory)
Skills:
Configuring New Hire Laptops, Asset Management Tasks (audit, vending, inventory),AV Room Sweeps, Troubleshooting skills, Windows/Mac, Assisting with hardware refresh