Technical Support

Job Duration: 6 Months+ (Temp to possible Perm)

Location - Remote work (only 1 day onsite in a month at Princeton, NJ 08543)

• Embrace the Core Values, Mission, and Vision of the department.
• Engage in requirements gathering, analyze business processes, and provide recommendations and single sign on solutions to clients and sales.
• Install, integrate, configure, test, and deploy Identity and Access Management solutions.
• Provide knowledge transfer, training, and support to new hire and peers as necessary.
• Remain current on SAML-SSO market trends, tools, methodologies, and best practices.
• Report status and escalate issues and risks.
• Troubleshoot and resolve routine issues and problems.
• Meet customer needs within SLAs and quality commitment KPIs.
• Propose ideas and recommendations; assist with implementing process improvements.
• Author technical documentation and create documentation for new processes.
• Bring solutions to customers and help with the migration of customer data.
• Respond to and address customer issues and concerns, providing exceptional customer support and service.
• Work on special projects and other duties as assigned by management.

Hybrid - Required to come to PRI office 1x a month, but candidate but me flexible that this requirement could increase based on company decisions.