Technical Support

Job Duration: 6 Months+ (Temp to possible Perm)

Location - Remote work (only 1 day onsite in a month at Princeton, NJ 08543)

  • Embrace the Core Values, Mission, and Vision of the department.
  • Engage in requirements gathering, analyze business processes, and provide recommendations and single sign on solutions to clients and sales.
  • Install, integrate, configure, test, and deploy Identity and Access Management solutions.
  • Provide knowledge transfer, training, and support to new hire and peers as necessary.
  • Remain current on SAML-SSO market trends, tools, methodologies, and best practices.
  • Report status and escalate issues and risks.
  • Troubleshoot and resolve routine issues and problems.
  • Meet customer needs within SLAs and quality commitment KPIs.
  • Propose ideas and recommendations; assist with implementing process improvements.
  • Author technical documentation and create documentation for new processes.
  • Bring solutions to customers and help with the migration of customer data.
  • Respond to and address customer issues and concerns, providing exceptional customer support and service.
  • Work on special projects and other duties as assigned by management.

Hybrid - Required to come to PRI office 1x a month, but candidate but me flexible that this requirement could increase based on company decisions.