Technical Workfront Administrator

Duration:    12 months

Pay Rate: $50/hr

Workfront system administration and configuration management:

• Supporting the system utilization and stability, the role includes governance, enhancing system functionality, aiding users with reporting and system/process optimization.
• Provides technical subject matter expertise and business process knowledge to teams while gathering requirements and supporting business analysis.
• Plays a hands-on role in system implementation for system functionality modules or new/existing group rollouts (Fusion knowledge is a bonus but not essential).
• Assist with the evaluation of user feedback submitted via the Workfront Request Queue for system changes and enhancements, and impact assessing any change thoroughly before proceeding.
• Partners with other members of the Platform teams to manage troubleshooting and recommend solutions to system or user issues.
• Conducts regular audits on system utilization and data to increase system quality, resolve inconsistencies and correct workflow and/or system integration processes.

Workfront reporting & resource management:

• Creating visibility and understanding of the work and resource utilization.
• Establishes metrics, builds reports and dashboards to aid in user workflow, portfolio/program/projects, channel project types and resource management.
• Performs statistical analysis on gathered data, running queries and makes recommendations.

Workfront system training:

• Provides training and information to the organization to solidify system understanding and further support utilization.
• Mattel Television materials – including but not limited to, training presentations, QRGs (Quick Reference Guides), Job Aids and training videos.
• Assisting with new employee onboarding to ensure familiarity with the Workfront system and understanding of role-specific responsibilities within the system.

WORKFRONT GOVERNANCE:

• Helping drive the use and adoption of Workfront across the business.
• Supports the organization on system best practices and utilization alterations to best serve their working group while staying compliant with the global solutions.
• Be seen as an expert Workfront User, understanding all areas of functionality and how they should be used by different personas and user types.
• Actively partners with internal teams to understand the Workfront product roadmap and translate it into how enhancements or system changes can benefit an Enterprise Readiness approach.
• Partners with our internal teams on any architecture, integration, or support needs for Workfront.

QUALIFICATIONS:

• Bachelor’s degree in Computer Science, Technology or a related field; MBA a plus.
• 5+ years of hands on Workfront IT experience
• 3 + years of IT support experience
• Excellent computer skills: Adobe Workfront, Excel, Word, and PowerPoint.
• Experience using Lucidchart, Wipster, Smartsheets, Microsoft Teams, Shotgrid and SyncSketch.
• Excellent organizational and time management skills.
• Ability to juggle and prioritize multiple tasks and projects.
• Strong attention to detail.
• Ability to design and follow department workflow guidelines and policies.
• Ability to work in a fast paced, deadline driven environment.
• Agility to shift priorities.
• Creative and Production projects and/or agency environment experience is a plus,
• Other Technical and Management Skills
• Ability & willingness to learn new technologies & concepts quickly. Interest in technology & digital innovation to solve complex customer and marketer problems.
• Must be able to become a proficient superuser of all software used (Workfront, Lucidchart, Wipster, Smartsheets, Microsoft Teams, Shotgrid and SyncSketch) by Mattel TV and be able to take over support from existing team members.
• Maintain, drive, and implement robust technical standards, systems, processes, and documentation to ensure compliance with corporate specifications and standards.
• Influence technology strategies and decisions with a high-level of expertise.