Trade Support Analyst

Duration: Permanent

Experience Required:

• OMS – experience required in any OMS and Flextrade OMS is good to have.
• FIX Messaging/Format experience.
• Excellent oral and written communication skills are required – Ability to speak to traders confidently.
• In-depth Functional / Industry Knowledge is required – Brokerage / Sec Finance.
• Highly flexible and adaptable to change with Effective communication and interpersonal skills.
• Prior working knowledge of would prefer.
• Experience working in Onsite/Offshore models, in particular, supporting APAC, UK and US business lines.
• Experience in incident management, understanding of ticket workflows, and use of escalation.
• Experience with ServiceNow/ITIL Methodologies is mandatory.
• Problem resolution analytically and logically, to troubleshoot root causes and resolve production incidents.
• Works closely with other technology teams such as Development, Vendors, Infrastructure, and other software support teams.

Responsibilities:

• Fast Paced environment, ability to manage stress and stressful situations from the trading desk.
• Candidates should be able to work with trading business partners to analyze and resolve their queries.
• Trading applications administration, change management, implementation, maintenance, and compliance review.
• Monitor and work with other members of the global team, managing their daily work and ensuring that all business queries/ escalations are responded to promptly.
• Develop and maintain professional relationships with all stakeholders within IT and Business teams and provide support directly or indirectly via his/her team.
• Incident detection, root-cause investigation, and problem management (ITIL).
• Effort to be put into understanding the in-depth knowledge of business unit/function.
• Aim to grow into a subject matter expert on the business side of the application.
• Carries out activities that are large in scope, cross-functional, and technically difficult.
• Develop periodic goals, organize the work, set short-term priorities, monitor all activities, and ensure timely and accurate completion of the work.
• Build effective working relations with a wide variety of groups including clients, development, business, audit, compliance, and vendors (vendor management).
• Constant review of alerting incidents/requests and escalate production issues as needed to relevant teams and management.
• Coordinate with various external teams including offshore support staff and assist in analyzing root causes and efficient resolution of all production processes.
• Candidate will be responsible for attending on-call after office hours including the weekend to own, manage, and run end-to-end High and Critical production issues.
• Managing Fire-call support including off-hours and weekend support.
• Review and Maintain DR documentation and participate in annual exercises.
• Assistance in training and maintaining a very highly trained team globally.

Skill: Trade Support Analyst (Brokerage)

• Asset Servicing, Capital Markets for Brokerage Production Maintenance and Support.
• Production Support who can work independently, responsible for working with a global production support team, responsible for day-to-day production regional support for Capital Markets Brokerage Trading Applications..
• Brokerage Production maintenance and Support organization is responsible for 24x7 production support across the globe (APAC, EMEA (Europe, Middle East & Africa) and North America) for various Capital Market applications.