Workforce Planning Analyst

Duration: 5 months+

This job collaborates with team and the business on information needed by stakeholders in making human capital decisions and in managing employees. The incumbent works with the senior level team members and, the business unit to support partners on workforce analytics and planning projects; partners with teams in determining what data is useful to the stakeholders - gathering and analyzing that data; and participates in development and maintenance of such materials as staffing models, metrics, reports, presentations, and dashboards. Takes part in staffing governance which pull together all facets of staff demand and supply, focusing both on cost optimization as well as employee acquisition/engagement/retention; and which include participation from all business and support stakeholders. The incumbent collaborates with technology partners regarding the use of systems, programs, software and other tools associated with workforce planning and analytics.

This role will be responsible for creating excel-based capacity plans but also will need to present to the business about performance and capacity updates

Experience:

• Years of industry experience: 3-5 yrs. of experience in Business Intelligence or Data Analytics
• Bachelor’s Degree required
• Experience with Excel required (advanced skills)
• Statistical Analysis and Measurement
• Statistical Sampling Methodology
• Data Gathering and Analysis
• HR Policies, Standards, and Procedures
• Human Resources Consulting
• Influence and Persuasion
• Collaborative Problem Solving
• General Computer Skills
• Written & Oral Presentation Skills
• Experience with Macros nice to have
• Comfortable presenting and communicating to senior leadership
• Workforce management experience for call center/command center exp highly preferred.