Remote Help-Desk Technician II

SGS_JOB_1058

Information Technology
 Tennessee
Salesforce
Outlook
Networking
Remote Troubleshooting

Contract - 08 months

We are seeking a highly organized and self-motivated Remote Help-Desk Technician II to join a small team responsible for providing high-level support across various technical areas, including Salesforce, Outlook, and network connectivity troubleshooting. This role involves monitoring and managing support tickets, ensuring efficient task completion, and addressing customer needs in a timely manner.

Job Responsibilities:

  • Monitor and manage support tickets, ensuring timely resolution of customer requests.
  • Provide high-level support for Salesforce, Outlook, and network connectivity issues.
  • Handle critical systems, analyze data, and provide insights to fulfill customer requests.
  • Oversee VIP accounts and support sales teams with connection readiness.
  • Assist with customer escalations and ensure team quality standards of service.
  • Train, coach, and upskill Remote Support Technicians in daily tasks.
  • Perform predictive/condition-based analyses of data and develop actionable recommendations.
  • Interact with customers via phone, chat, and email to provide remote troubleshooting support.
  • Create cases and initiate work orders for Field Services as needed.
  • Collaborate with a network of experts for advanced support and data analysis.

Skills:

  • Strong proficiency in Salesforce and Outlook, with superuser knowledge of Outlook for support.
  • Networking skills, particularly in network connectivity and troubleshooting.
  • Excellent organizational skills and the ability to shift priorities based on urgency.
  • Strong communication skills for interacting with customers and vendors.
  • Ability to work independently and manage multiple tasks without guidance.

Education/Experience:

  • Dependable team player with a strong understanding of critical power and cooling systems.
  • Experience in remote support and troubleshooting in a technical environment.
  • Ability to analyze data and generate meaningful insights for customer actions.
  • Must be available to work Monday to Friday, 8 AM – 5 PM Central Time.

Related Jobs

Software Verification & Validation Engineer

Information Technology
 Massachusetts
12 Months + (Possibilities of Contract Extension)

Location (mandatory): Marlborough, MA, 01752 We are seeking a highly motivated full-stack web application developer (contract) with exceptional programming skills to join Vaccines R&D in Pearl River, NY, contributing to the research efforts for various vaccine research programs.

Validation
verification
Python
JIRA
TestRail
Window Powershell
Python
Selenium

Sr. Software Engineer/ .NET Developer

Information Technology
 Illinois
06 Months (Contract, possibilities of extension)

Location (mandatory): Lake County, Illinois (Hybrid) • The project is already in progress; the new hire will help expedite delivery. • Candidate should be able to work independently, taking requirements and executing with minimal supervision. • No domain-specific (biological or neuroscience) knowledge is required — focus is purely on software engineering. • Strong emphasis on timely delivery, code quality, and team collaboration.

.NET
Python
AWS
PingID
JWT tokens
MarkLogic
RESTful
GraphQL API
Docker
Kubernetes

IT Technician

Information Technology
 Michigan
12 Months

Location (mandatory): Madison Heights Michigan The IT Technician participates as an account creation, modification and termination technician as well as a second level support liaison for access related issues generated by the Service Desk team.

Microsoft Active Directory
ServiceNow
Account Administration

Change & Configuration Coordinator

Information Technology
 Texas
06 Months

Location : Taylor Texas 76574 Provides support, oversight, administration and facilitation of changes that affect facilities, infrastructure, hardware, operating systems, database platforms, firmware, network, and software environments for 24/7 IT Operations. Ensure audit tracking, reliability, availability, correct functionality, system integrity, and risk mitigation in IT Service Delivery model by coordinating, communicating and recording changes to non-development environments. [Coordinates & facilitates all Software, Hardware, and Infrastructure code and configuration changes.]

Release
Change
ITIL

Senior Forecasting Analyst

Information Technology
 California
$50-$90
06 Months

Location (mandatory): El Segundo CA The Senior Forecasting Analyst will lead the day to day planning and execution of the business in partnership with sales and our internal teams. This role spans all aspects of pre-season POS planning, internal shipment projections, order writing/analysis, through to order fulfillment. This role is instrumental in supporting the sales team and driving the business with our retail partners.

Forecasting
JDA
SAP
Demantra
Anaplan

Infrastructure Engineer

Information Technology
 New Hampshire
12 Months

Location : Portsmouth NH The Infrastructure Engineer is responsible for planning and designing the services and solutions in collaboration with the service provider and mapping the business requirements to systems/technical requirements to ensure they are in line with Standards, Architecture, quality and security requirements. A focus of the role will be IT Infrastructure in the OT context (shopfloor, building management systems, laboratory systems, etc.).

Infrastructure
Cisco.

Patient Service Representative

Information Technology
 New Jersey
$22/HR on W2
3 months (Temp to Perm)

Location (mandatory): 5 Plainsboro Road, Suite 504 Plainsboro, NJ, 08536 Looking for Patient Service Representative with front desk and customer service experience.

front desk
customer service
hospital
healthcare

Automation Engineer

Information Technology
 Maryland
6 Months

Location : Walkersville MD Designs automated equipment and machinery used to complete otherwise manual processes and tasks. Implements automated tests designed to evaluate integrity of automated systems. Defines areas where introducing automation could improve production and efficiency. Provides technical support in relation to automated systems when necessary. Writes documentation manuals that detail automated processes and document any changes in existing equipment design or operation.

PCS
MES

IT Support Analyst, Associate

Information Technology
 California
$28.87/hr (Negotiable)
03 Months + (Possibilities of Contract Extension)

Location (mandatory): San Diego, CA 92121 This role involves providing first-level IT support by troubleshooting technical issues related to Windows devices, networks, printers, and Microsoft applications. The candidate must have at least 6 months of experience in IT support and software troubleshooting. Key responsibilities include following standard procedures, documenting incidents, escalating issues when needed, and assisting with service requests. Strong communication, problem-solving, customer service, collaboration, and adaptability skills are essential. The position requires physical ability to lift, push, and pull equipment. The candidate will work under close supervision, handling routine technical tasks and escalating complex problems.

IT Support
troubleshooting
logo

At SGS Consulting, we go beyond resume-job matches, creating meaningful connections and pathways for individuals to thrive in defining careers.


2025. All right reserved.
logologologologo