Customer Service Representative I

SGS_JOB_1907

Admin/Clerical
Remote
Inbound/Outbound Calling
Pone Etiquette
Communication
Empathy
Problem-solving
Adaptability

Contract - 1 Year (Temp to hire)

A Customer Service Representative will be responsible for answering incoming calls and emails from customers, assisting with order inquiries or issues, processing returns or exchanges, updating customer account information, and escalating more complex issues to the appropriate department if needed.

Job Responsibilities:

  • Handle inbound and outbound customer calls and emails in a professional manner
  • Resolve customer issues related to orders, billing, and product information
  • Maintain accurate customer records and document all interactions
  • Process returns, exchanges, and service requests
  • Collaborate with other departments to ensure timely issue resolution

Skills:

  • Strong verbal and written communication
  • Problem-solving and conflict resolution abilities
  • Active listening and empathy
  • Multitasking and time management
  • Proficiency in using CRM systems and Microsoft Office

Education/Experience:

  • High School Diploma or equivalent (required)
  • Previous experience in customer service or a related field is an asset
  • Basic computer literacy and typing skills

Related Jobs

Medical Coding Education Coordinator

Admin/Clerical
 Michigan
03 Months

Location : Troy MI As our Medical Coding Education Coordinator, you'll be at the forefront of coordinating, overseeing, and optimizing the flow of provider education and medical record coded information across our hospital and ambulatory sites. Your expertise will be instrumental in ensuring accurate billing, maximizing appropriate reimbursement, and maintaining compliance with regulatory requirements.

Medical coding/Billing
ICD-10CM
CPT
HCC

Customer Service Representative

Admin/Clerical
 Arizona
12 months

Location (mandatory): Phoenix, AZ 85034 Work directly with medical professionals and physicians to facilitate patient care. Advocate for and work in lockstep with chronic patients. Work for an organization that rewards success and fosters a culture of promotion

Customer Service

Data Entry Clerk

Admin/Clerical
 New York
$23/hr
3 Months (Possible Extension)

Location (mandatory): “Syosset, NY, 11791” Data entry into Ryder Logistics freight management system Daily communication with local warehouse management

Data Entry
Sorting
Compiling

Insurance Specialist I

Admin/Clerical
Remote
1 Year

The Insurance Specialist role is responsible for providing front line, direct contact with clients and customers. This is principally done through receiving e-mails; however, mail, express delivery, fax and other electronic methods are also possible means of communication. Generally, uses computerized system for tracking, information gathering and/or trouble shooting the items raised by the client/customer. Recognizes consistent problem areas and reports to higher level for action. Responds in a timely manner. Assists the client/customer in moving through the claims process. Assesses the need for providing information or education to the customer

Outlook and Excel

Bronze Customer Order Specialist

Admin/Clerical
 Texas
5 Months( Temp to hire)

Location : Houston, TX 77019. The Customer Order Specialist plays an integral role in working with our pre-need client families, via phone and email, who have purchased a bronze marker at one of our cemeteries. The Specialist is responsible for concept design/layout of memorials to support the Company’s marker storage initiative. This role works to consistently uphold established standards, maintain accuracy/integrity and ensure that all artwork and image files are properly maintained. Work Conditions Work Environment When considering the work environment associated with this job, the following factors may apply: Work indoors during all seasons and weather conditions Standard business dress is required Work Postures When considering the work postures associated with this job, the following factors may apply: Sitting continuously for many hours per day, up to 6 hours per day Physical Demands When considering the physical demands associated with this job, the following factors may apply: Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage Work Hours When considering the work hours associated with this job, the following factors may apply: Working Saturdays when necessary to meet the weekly productivity goal.

Customer Service
Call Center
Order

Logistics Coordinator

Admin/Clerical
 Florida
03 Months

Location -- Miramar, FL, USA, 33027 The Ankaa Scheduling Coordinator plays a central role in supporting logistics and operational flow across Ankaa’s supply chain network. While the primary focus is on scheduling inbound and outbound transportation, this role is designed to be flexible and may include broader support across supply chain operations, vendor coordination, and process improvement

Logistics
Supply Chain
ERP

Customer Service Representative I

Admin/Clerical
 New Jersey
$20-21.50/hour on W2
12 Months

Location: Princeton NJ USA 08540 (Hybrid). Time of arrival: (training starts from 8:30am – 5:00pm) (reg hours after training is 10:00am – 6:30pm) Monday and Friday Work from home / Tue, Wed, and Thurs in office Training hours is 8:30am - 5:00pm EST Reg Hours is 10:00am - 6:30pm EST • The primary purpose of this position is to be responsible for the coordination and management of orders on hold, reports, recalls, service agreements, incidents, return management, project management and training SUPERVISION RECEIVED. • This position is under the direct supervision of the Manager, Customer Service (OM). SUPERVISION EXERCISED This position does not have supervisory responsibilities. Requirements: • 3+ years of experience in customer service, accounting, finance, or information systems. • Outstanding communication skills, both verbal and written; ability to communicate effectively with customers, employees, management and cross-functionally for positive customer outcomes. • Passion for customers and delivering a world-class service experience. • Excellent troubleshooting, problem solving and decision-making skills with excellent attention to detail. • Demonstrated critical thinking and analytical skills. • Demonstrated ability to embrace change and adaptability. • Ability to partner with key internal and external stakeholders, establish effective working relationships. • Proven ability to work both independently and in a fast-paced team environment. • Ability to follow through and successfully execute tasks while adhering to specified quality standards. • Ability to accept increasing responsibility and grow as the needs of the organization increase. • Previous experience in a manufacturing company and/or in the medical device and/or pharma industry preferred. • Understanding of Order to Cash processes and related systems. (Oracle, MS Office, Salesforce). • Knowledge of Client’s products, services, and business operations a plus. Tools and equipment used: • Ability to

Order Management
Customer Service
EDI (Electronic Data Interchange)
Oracle
SAP
Salesforce
MS Office

Accountant/ Accounts Payable Specialist

Admin/Clerical
Remote
06 Months

Location : Remote (Lakeland, FL) Candidate will possess the ability to work effectively both independently and in a supportive, diverse team environment is expected. The candidate will have the opportunity to gain experience in various AP systems and processes.

Accounts Payable
invoices
root cause analysis

Department support specialist

Admin/Clerical
 Texas
06+ Months

Location : Houston TX. We are seeking a customer service rep which primarily works on cases in Salesforce related to billing and other operational issues.

Customer service
billing
salesforce
CRM
logo

At SGS Consulting, we go beyond resume-job matches, creating meaningful connections and pathways for individuals to thrive in defining careers.


2025. All right reserved.
logologologologo