Application Technical Specialist I

SGS_JOB_1940

Information Technology
 Rhode Island
Microsoft Outlook
Word
and Excel.

Contract - 06+ Months

Location: Smithfield, RI 02917. Work Schedule: Mon-Fri 8-hour shift that could fluctuate to accommodate day/night projects and different time zones This position involves taking calls from technicians / vendors / contractors who are implementing technology in the stores (This is not a typical customer / consumer call center.) Calls will be received through a queue, and out-bound calls could be required. As calls are handled a tracking application will be updated and system validations will be made. When not handling calls you will also be required to provide updates via email, Excel etc. You will be provided with all required training and a handbook for each project as well as necessary application/systems access.

Job Responsibilities:

  • This is a Technology rollout call center, so all our assignments involve taking or making calls for multiple technology projects. We also provide first level trouble shooting support to contractors/vendors on-site implementing the hardware.
  • This position involves taking calls from technicians / vendors / contractors who are implementing technology in the stores (This is not a typical customer / consumer call center.)
  • Calls will be received through a queue, and out-bound calls could be required. As calls are handled a tracking application will be updated and system validations will be made. When not handling calls you will also be required to provide updates via email, Excel etc.
  • You will be provided with all required training and a handbook for each project as well as necessary application/systems access.

Skills:

  • A minimum of 1 year’s relevant work experience is needed.
  • Must possess clear, accurate and tactful, communication both verbally and written
  • Possess basic troubleshooting and problem-solving skills
  • Working knowledge of Microsoft Outlook, Word, and Excel preferred
  • IT hardware installation experience preferred, but not required

Education/Experience:

  • :A Minimum of a High School Diploma or GED required

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