Analyst (Colleague Relations)

SGS_JOB_1981

Business Support
Remote
Labor Relation
HR Generalist.

Contract - 03+ Months

As an Analyst I supporting Colleague Relations, you will serve as the primary point of contact for our colleagues, offering expert guidance on a broad range of issues and concerns, including but not limited to reasonable accommodation, workforce reduction, colleague performance, attendance and policy interpretation. In this role, you will respond to a significant volume of calls from colleagues seeking guidance. You will provide timely and effective solutions to colleague issues during the initial contact. Additionally, you will provide cross-functional support to other departments as required. Colleague Relations is a Health Human Resources Center of Excellence. We are ambassadors of our Company's culture. We strive to promote a positive, healthy working environment. We demonstrate respect, care, and empathy toward all colleagues while applying a fair, balanced approach to resolve policy related colleague concerns.

Job Responsibilities:

  • Serving as first point of contact for our leaders and colleagues by a centralized phone system and perform real time issue spotting to effectively resolve issues/concerns. For issues that require additional research or investigation, documenting all pertinent and relevant call details and consultation provided during the intake and assigning the case to the accurate team for resolution, including assignment of case categorization and priority.
  • Effectively leveraging resources to achieve first contact resolution and provide proactive support to colleagues. Assisting with policy interpretation, and the application of Health policies and the Code of Conduct. Consulting with leaders regarding colleague discipline and performance issues. Responding to colleague inquiries, escalating to the appropriate team for further review and consultation when necessary. Responding to general inquiries related to workforce reduction, escalating concerns where appropriate. Providing cross-functional support for other areas of the business, as appropriate. Demonstrating empathy, putting people first and inspiring trust with our colleagues Interacting and effectively influencing colleagues within all levels of the organization Making sound, constructive business decisions, mitigating risk and adverse exposure to the Company while upholding what is right for the business and the colleagues we serve Collaborating cross-functionally to achieve desired outcome Demonstrating knowledge of current state and federal employment/labor laws and regulations
  • Effectively leveraging resources to achieve first contact resolution and provide proactive support to colleagues.
  • Assisting with policy interpretation, and the application of Health policies and the Code of Conduct.
  • Consulting with leaders regarding colleague discipline and performance issues.
  • Responding to colleague inquiries, escalating to the appropriate team for further review and consultation when necessary.
  • Responding to general inquiries related to workforce reduction, escalating concerns where appropriate.
  • Providing cross-functional support for other areas of the business, as appropriate.
  • Demonstrating empathy, putting people first and inspiring trust with our colleagues
  • Interacting and effectively influencing colleagues within all levels of the organization
  • Making sound, constructive business decisions, mitigating risk and adverse exposure to the Company while upholding what is right for the business and the colleagues we serve
  • Collaborating cross-functionally to achieve desired outcome
  • Demonstrating knowledge of current state and federal employment/labor laws and regulations

Skills:

  • Leadership experience can substitute for 2+ years of practical experience and understanding in Employee Relations, Labor Relations, or as an HR Generalist.
  • Prior mentoring, leadership, mediation, or consulting experience
  • Knowledge of current state and federal employment/labor laws and regulations
  • Solid real time problem solving and decision-making skills
  • Certifications: PHR/SPHR and/or CP/SCP (SHRM)

Education/Experience:

  • HS diploma/GED required, Bachelor’s Degree preferred; or equivalent years of work experience may substitute.

Related Jobs

Program Manager (Merchandising)

Business Support
Remote
06+ Months Extendable

Location : 100% Remote - Operate off EST hours but can be flexible w/ shift hours so candidate can be located anywhere in US. Shift: 9am to 5pm Monday-Friday (flexible w/ time zone) 7+ years of relevant experience - plan, analyze, and provide successful qualitative and quantitative customer research across a variety of methodologies that meets partner goals, including strong analytical skills. This position will act as a dedicated insights partner to Merchandising, responsible for: Addressing merchant driven category and subcategory insight questions, Mining and synthesizing insights from Simile, Mintel, and Kantar, Translating research into clear, concise, decision ready insights, Serving as a subject matter expert in consumer research and category strategy.

Merchandising
Category
ethnographies
MaxDiff
Turf
Monadic testing
Buyer

Healthcare Consultant III - Utilization Management - Clinical Consultant - Behavioral Health

Business Support
Remote
03+ Months Extendable

Location : Remote (In Arizona) Shift: Monday–Friday, 8:00 AM–5:00 PM Arizona time and Occasional holiday or weekend coverage required through rotation This is a remote position but does require BH licenses, those must be active in Arizona. We likely will not get candidates out of state with an AZ BH license. They can live anywhere in AZ and don’t have to be close to the office

Medicaid
Care Management
Case Management
Utilization Management
Healthcare

Sales Support Administrator / Project Manager

Business Support
 North Carolina
12 months

Location (mandatory): Charlotte, NC 28217 (Hybrid) Sales Support Administrator / Project Manager – Digital Services to lead and support the migration of customers from a legacy cloud software solution to our new cloud software platform. This role sits at the intersection of customer success, sales enablement, and technical project delivery, ensuring customer transitions are executed smoothly while supporting continued digital growth. The role is approximately 50% customer migration and project delivery and 50% sales enablement, requiring strong technical aptitude, customer facing skills, and the ability to coordinate across outside sales, inside sales and engineering teams.

Customer Migration
Project Coordination
Stakeholder Management
Data Migration
System Integration
Customer Communication
Risk Management
Technical Aptitude
Sales Support
and Implementation Management

Brand designer

Business Support
 California
$50-$80
6 months

Location (mandatory): El Segundo CA Small Description: The Vehicles Brand Creative Team is seeking a talented Brand Designer to support the development and execution of creative across iconic vehicle brands such as Hot Wheels, Matchbox, Thomas & Friends, and Disney Pixar CARS. This hybrid role involves hands-on design and art direction, contributing to concept development, asset execution, and collaboration with senior creatives, cross-functional teams, agencies, and vendors.

Typography
Mood boards
mockups
adobe creative suite

Principal Project Manager

Business Support
 Texas
10 Months

Location : Fort Worth Texas We are seeking an experienced Principal Project Manager to lead CAPEX and tech transfer projects in a cGMP manufacturing environment at the Vacaville site. This role requires managing complex, cross-functional initiatives from planning through execution, ensuring projects are delivered on time, within budget, and in compliance with regulatory and quality standards.

Project
Capex

Shipping/Receiving Specialist

Business Support
 Connecticut
03+ Months Extendable

Location : New Haven, CT 06511 Shift: MON - FRI 7:30am to 4pm The candidate will be working in a fast-paced shipping/receiving department and working on a loading dock in a hospital. The job description entails processing in-coming and outgoing shipments for the hospital, delivering packages to end-users within the hospital and processing shipment paperwork through an electronic receiving system. There is lots of walking and standing on your feet for long periods

Customer Service
Mailroom
Shipping
Receiving

Mailroom Specialist

Business Support
 Massachusetts
03+ Months Extendable

Location : Marlborough, MA 01752 Shift: MON - FRI 8am to 5pm Looking for someone that is Customer-Service oriented

Customer Service
Mailroom
Shipping
Receiving

Clinical Operations Analyst

Business Support
Remote
06+ Months Extendable

The Analyst will develop test plans, test cases and test scripts for projects, among other assigned duties. The Analyst will perform testing on various software and reporting systems. The Analyst will work closely with PA Admin and Medicare Operations to test and validate the utilization management (UM) criteria, decision trees, drug lists, and letters that are loaded and functioning properly in the PA (MHK) system. Also, the analyst will be responsible for configuration quality control, code testing and test case writing. Additional responsibilities: include ensuring the quality of PA Admin products for internal/external business users by testing cases and doing regression testing.  As an Analyst developing and executing formal test plans to ensure the delivery of quality software and to ensure that all information systems products and services meet minimum organization standards and end-user requirements. 

Software Testing
test plans
test CASE
Medicare

Medical Grants and Sponsorship Manager

Business Support
 Massachusetts
06 Months + (Contract to Hire)

Location: Cambridge, MA 02139 (Hybrid) The Medical Grants and Sponsorship Manager provide operational support for the review, coordination, and administration of educational grants and sponsorship programs. This role helps manage grant submissions, coordinate communications with applicants and internal stakeholders, track agreements and payments, and support reporting and operational analysis. The Manager will also assist in developing medical education and external sponsorship strategies and goals in close collaboration with the Therapeutic Area (TA) medical strategy team, including Medical Directors, the External Engagement Lead, and Ethics & Compliance. The ideal candidate will have experience in the pharmaceutical industry with a background in grants and sponsorships, as well as strong organizational, communication, and analytical skills.

analytical
SOPs
Ethics & Compliance
logo

At SGS Consulting, we go beyond resume-job matches, creating meaningful connections and pathways for individuals to thrive in defining careers.


© 2026 All rights reserved.
logologologologo