Technical Support Specialist II

SGS_JOB_2083

Engineering
 Texas
Technical Support
Servicenow
Ticketing
Networking
TCP/IP

Contract - 6 Months

Location (mandatory): Allen, TX • The Technical Support Specialist II will provide tier II technical support for proprietary software and hardware systems, including in-car dash cams, body-worn cameras, and evidence management platforms. • This is a metrics-driven role requiring strong troubleshooting skills, excellent customer service, and the ability to work independently. • You will interact directly with law enforcement personnel and internal teams to resolve complex technical issues via phone, email, and remote access tools.

Job Responsibilities:

  • Provide remote technical support for proprietary software and hardware systems
  • Troubleshoot issues related to networking, connectivity, and system configuration
  • Install, configure, and test systems remotely
  • Maintain detailed documentation in ServiceNow ticketing system
  • Train customers on system usage and best practices
  • Escalate critical issues appropriately and follow department procedures
  • Participate in on-call rotation and monitor team chat for peer support

Skills:

  • Certifications: CompTIA A+, CCNA, MCSE, Linux+
  • Experience with:
  • Linux OS
  • PowerShell scripting
  • Virtualization (Hyper-V, VMware)
  • HTTPS, SSL/TLS protocols
  • Cellular network configuration, POE, NetCloud
  • Public safety tech support (body/dash cams, evidence software)

Education/Experience:

  • High School Diploma or equivalent
  • 3+ years of technical troubleshooting or customer service experience
  • 2+ years of networking experience (TCP/IP, VPN, VLANs, DHCP)
  • Strong knowledge of Windows OS and networking protocols
  • Experience with ServiceNow, Google Suite, Bomgar

Related Jobs

Software Engineer V (AI Transformation Engineer)

Engineering
Remote
07 Months

Client is seeking an AI Solutions Developer to design, build, and deploy AI-powered tools, dashboards, skills, agents, and automated workflows that drive operational efficiency across our hardware compliance, packaging engineering, and TPM organizations. This is a hands-on, technically demanding role for someone who lives at the intersection of AI/ML development and product operations — building real solutions that automate workflows, surface insights, and eliminate manual processes for cross-functional teams spanning Packaging, Sustainability, Safety, Certification, Compliance, Biocompatibility, Materials Regulatory Compliance, and Technical Program Management. You will work embedded within the team, partnering with Technical Program Managers, product program leads, engineers, and compliance leads to identify high-impact automation opportunities, architect solutions using Client's internal AI infrastructure and deliver production-ready tools. The initial project is a Compliance Readiness Dashboard — an interactive, data-driven tool that provides visibility into certification timelines, decision deadlines, and prerequisites across 25+ countries and 7 compliance disciplines. Beyond this, you will develop AI-enabled solutions informed by all functional teams in the organization. This role is ideal for someone who is deeply fluent in AI-native development — not just prompting models, but building agentic workflows, data pipelines, and interactive applications powered by LLMs and automation frameworks. Years of overall experience required: • 5+ Years. Types of Interviews: Round 1: Two separate 30-minute interviews with hiring team members. Final Round: 30-minute interview with hiring manager. Interview Duration: 30 min.

AI Tooling
AI/ML Development
AI Assisted Development
Artificial Intelligence.

Web Developer III

Engineering
Remote
06 Months

Location (mandatory): Remote (EST Only) We're seeking experience a software engineering with a background in building web apps with 3+ years of experience in Python to help us build the next generation of computer-use agents. Your role will be to grow our app simulation pipeline for training and evaluating computer-use agents. You'll be contributing to the frontiers of AI agent research. Interviews: Technical (discuss previous projects) and team fit (interest, previous experience collaborations. Technical/coding interview in Python.

Web Development
Artificial Intelligence
AI Agents
Python
Portfolio
App Simulation
AI Applications Development.

Algorithm Developer

Engineering
Remote
60-65/Hr. on W2
11 Months

Job Description The role is an AI engineer in the AI research team to execute its engineering tasks. The team aims at driving innovation towards superintelligence from the perspective of data curation algorithms for perception, better modeling of spatial and temporal knowledge, and more efficient research tools. We work on research in various modalities (e.g., CV, NLP, embodied AI) and build large scale foundation data and models with high quality and diversity. In this role, you will be embedded into the team and other AI research collaborators to convert ideas into implementation and solutions. You will build new algorithms, new functionalities, and new architectures in our research platforms. You will participate in the team publication effort to turn works into broad research outcomes and push the research frontier in superintelligence.

GenAI
LLM
Foundational Models
C++
Python
Rust
Computer Vision
Deep Learning

Computational Linguist -Large Language Models

Engineering
Remote
50-55/Hr. on W2
6 Months

We are looking for a skilled Linguistic Engineer to join our team to build, maintain, and analyze datasets powering LLM powered features. In this role, you will be instrumental in building and assessing the quality of data processed by our LLM production systems. Using new and existing data quality workflows and pipelines, you will collaborate closely with a cross functional team of engineers, research scientists, project managers, and data scientists to build datasets for, report on, and generally guide improvements on our LLM powered features, ensuring their accuracy and reliability in smart glasses applications.

SQL
Python
LLM
Foundational Models
Data Annotation
Linguistics

Product Lifecycle Management Analyst

Engineering
 California
80-95/Hr. on W2
12 Months

Location : Sunnyvale, CA, Summary • As Product Lifecycle Analyst (PLM) at Client, you will take on a critical role in bringing AR/VR to our customers. You will work side-by-side with engineering and business teams that are leading innovation in this exciting new product category. • The PLM Analyst will support a variety of product projects through the entire product lifecycle including concept, prototype, new product introduction, and sustaining PLM activities. Product types include research, consumer intent, accessories, and service offerings. You must be flexible, responsive, and able to manage competing demands.

PLM
Agile
Arena
ECO

Manufacturing Project Manager

Engineering
 Texas
40-45/Hr. on W2
3 Months

Location : El Paso, TX.

Manufacturing
Project Management
Plant Management
Quality Engineering
Continuous Improvement

Project Engineer

Engineering
 Iowa
68-70/Hr. on W2
3 Months

Location : Cedar Rapids, IA

Project Engineering
Manufacturing
Change Orders

Electrical Test Technician

Engineering
 California
29-31/Hr. on W2
12 Months

Location : Costa Mesa, CA.

Power Testing
Electrical Engineering
Lab equipment

Software Test Engineer

Engineering
 Texas
60-68/Hr. on W2
3 Months

Role Summary: • We are seeking a Software Test Engineer experienced in verifying VoIP software applications, specifically those integrated with LMR systems. • The ideal candidate possesses a robust command of Windows and Linux operating systems, virtualization technologies, fundamental networking, and test automation.

Manual or Automation Testing
SDET
AI
Python
Selenium
logo

At SGS Consulting, we go beyond resume-job matches, creating meaningful connections and pathways for individuals to thrive in defining careers.


© 2026 All rights reserved.
logologologologo