Print Support Specialist

SGS_JOB_2097

Business Support
 Illinois
Printer
toner
printer triage

Contract - 03+ Months

Location (mandatory): Chicago, IL 60657 Responsible for the daily support of site-specific network and workstation printers. Responds to customer requests for technical support and training with the focus being on customer service. Documents all service calls and requests using TRAC Solution and escalate serious problems to a Customer Service Technician and, as necessary, to the Integrated Account Manager.

Job Responsibilities:

  • Daily support of network and workstation printers
  • Responds to customer support requests and ensures that they are resolved quickly, accurately, and professionally.
  • Escalates problems to a technician as necessary
  • Keeps the customer up to date on the progress of problem resolution  
  • Provides end users with detailed remote access knowledge and documents complete trouble shooting information
  • Provides regular account updates, to include information on fleet status and performance, to the Printer Fleet Manager or Integrated Account Manager
  • Responsible for on-site hardware & consumables inventory
  • Responsible for printer procurement as required by the customer
  • Responsible for printer hot swap inventory
  • Documents and reports all fleet meter reads
  • Maintains printer fleet tools/databases

Skills:

  • Will be responsible for printer installs, moves, toner delivery, and some basic printer triage
  • IT Help Desk Support experience (application & hardware support)
  • Technical Training & Certifications: HP Certifications

Education/Experience:

  • High School Diploma (or equivalent) with additional education preferred

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