Technical Support Specialist

SGS_JOB_2351

Engineering
 Texas
Servicenow
Ticketing
Networking
Windows
Bomgar

Contract - 6 Months

Location (mandatory): Allen, TX. Shift timings: 10:00am CST to 6:30pm CST Job Description: • This position provides excellent customer service to new and existing customers and internal customers by independently troubleshooting, installing, repairing and supporting customers on software and hardware equipment such as laptops, servers. • The technician will be taking incoming calls from the support queue related to complex issues. • Once the identification of the underlying problem is established, the specialist can begin sorting through the possible solutions available. • Your objective is to ensure every client is happy with our services and to ensure that all aspects of installation, service and support are completed properly, timely, and with detailed documentation in the ticketing systems. • This is a metrics-based support position that interacts with our customers via phone and/or E-mail.

Job Responsibilities:

  • With remote access to customer systems, Install or troubleshoot the company’s proprietary Software, identify the problematic root cause on hardware equipment such as laptops, servers, and IP cameras.
  • Provide courteous and knowledgeable troubleshooting support over the phone and via email.
  • Ensure timely and accurate set up of all systems.
  • Phone Support during regular business hours and on-call availability during off hours.
  • Monitor Chat sessions to assist other team members.
  • Test systems to ensure they are working correctly.
  • May be required to adjust systems, including software or hardware, to make equipment functional depending upon the environment.
  • Follow the department process, procedure, and metrics for a technical support II technician
  • Maintain a log of customers issues, interactions, and troubleshooting steps in the department ticketing system
  • Train customers on use of systems including software, hardware and installation.
  • Multi-task and have excellent time management skills
  • Understand the severity of an issue and escalate issues efficiently and appropriately.
  • Demonstrated strong work ethic
  • Position requires that the first 1 weeks of training will be on-site.

Skills:

  • Servicenow, Ticketing, Networking, Windows, Bomgar

Education/Experience:

  • High School Diploma or equivalent and 2+ years of Technical Troubleshooting experience and/or 2+ years of customer service experience
  • Must be able to obtain background clearance as required by government customers
  • 2+ years of Networking Experience Preferred
  • 2+ years of customer service experience Preferred

Related Jobs

Web Developer III

Engineering
Remote
06 Months

Location (mandatory): Remote (EST Only) We're seeking experience a software engineering with a background in building web apps with 3+ years of experience in Python to help us build the next generation of computer-use agents. Your role will be to grow our app simulation pipeline for training and evaluating computer-use agents. You'll be contributing to the frontiers of AI agent research. Interviews: Technical (discuss previous projects) and team fit (interest, previous experience collaborations. Technical/coding interview in Python.

Web Development
Artificial Intelligence
AI Agents
Python
Portfolio
App Simulation
AI Applications Development.

Web Developer III

Engineering
Remote
06 Months

Location (mandatory): Remote (EST Only) We're seeking experience a software engineering with a background in building web apps with 3+ years of experience in Python to help us build the next generation of computer-use agents. Your role will be to grow our app simulation pipeline for training and evaluating computer-use agents. You'll be contributing to the frontiers of AI agent research. Interviews: Technical (discuss previous projects) and team fit (interest, previous experience collaborations. Technical/coding interview in Python.

Web Development
Artificial Intelligence
AI Agents
Python
Portfolio
App Simulation
AI Applications Development.

Algorithm Developer

Engineering
Remote
60-65/Hr. on W2
11 Months

Job Description The role is an AI engineer in the AI research team to execute its engineering tasks. The team aims at driving innovation towards superintelligence from the perspective of data curation algorithms for perception, better modeling of spatial and temporal knowledge, and more efficient research tools. We work on research in various modalities (e.g., CV, NLP, embodied AI) and build large scale foundation data and models with high quality and diversity. In this role, you will be embedded into the team and other AI research collaborators to convert ideas into implementation and solutions. You will build new algorithms, new functionalities, and new architectures in our research platforms. You will participate in the team publication effort to turn works into broad research outcomes and push the research frontier in superintelligence.

GenAI
LLM
Foundational Models
C++
Python
Rust
Computer Vision
Deep Learning

Computational Linguist -Large Language Models

Engineering
Remote
50-55/Hr. on W2
6 Months

We are looking for a skilled Linguistic Engineer to join our team to build, maintain, and analyze datasets powering LLM powered features. In this role, you will be instrumental in building and assessing the quality of data processed by our LLM production systems. Using new and existing data quality workflows and pipelines, you will collaborate closely with a cross functional team of engineers, research scientists, project managers, and data scientists to build datasets for, report on, and generally guide improvements on our LLM powered features, ensuring their accuracy and reliability in smart glasses applications.

SQL
Python
LLM
Foundational Models
Data Annotation
Linguistics

Product Lifecycle Management Analyst

Engineering
 California
80-95/Hr. on W2
12 Months

Location : Sunnyvale, CA, Summary • As Product Lifecycle Analyst (PLM) at Client, you will take on a critical role in bringing AR/VR to our customers. You will work side-by-side with engineering and business teams that are leading innovation in this exciting new product category. • The PLM Analyst will support a variety of product projects through the entire product lifecycle including concept, prototype, new product introduction, and sustaining PLM activities. Product types include research, consumer intent, accessories, and service offerings. You must be flexible, responsive, and able to manage competing demands.

PLM
Agile
Arena
ECO

Manufacturing Project Manager

Engineering
 Texas
40-45/Hr. on W2
3 Months

Location : El Paso, TX.

Manufacturing
Project Management
Plant Management
Quality Engineering
Continuous Improvement

Project Engineer

Engineering
 Iowa
68-70/Hr. on W2
3 Months

Location : Cedar Rapids, IA

Project Engineering
Manufacturing
Change Orders

Electrical Test Technician

Engineering
 California
29-31/Hr. on W2
12 Months

Location : Costa Mesa, CA.

Power Testing
Electrical Engineering
Lab equipment

Software Test Engineer

Engineering
 Texas
60-68/Hr. on W2
3 Months

Role Summary: • We are seeking a Software Test Engineer experienced in verifying VoIP software applications, specifically those integrated with LMR systems. • The ideal candidate possesses a robust command of Windows and Linux operating systems, virtualization technologies, fundamental networking, and test automation.

Manual or Automation Testing
SDET
AI
Python
Selenium
logo

At SGS Consulting, we go beyond resume-job matches, creating meaningful connections and pathways for individuals to thrive in defining careers.


© 2026 All rights reserved.
logologologologo