SGS_JOB_2430
Contract - 12 Months
• Work with large and complex datasets to solve challenging problems using various analytical and statistical approaches. • Synthesize and analyze customer feedback from multiple sources (e.g., surveys, digital analytics, behavioral, and operational data) across end-to-end customer journeys to identify trends, pain points, and areas for improvement. • Apply advanced statistical modeling, machine learning, and natural language processing (NLP) to analyze large-scale customer support interactions (e.g., chat logs, call transcripts, support tickets) and extract actionable insights. • Use clustering and segmentation techniques to identify common customer issues and recommend targeted solutions or self-service resources. • Develop and maintain robust reporting and dashboards to track customer experience metrics and KPIs. • Integrate customer feedback data with other transactional, operational, and behavioral data sources to create a comprehensive picture of customer experience drivers. • Advocate for customers and influence corrective actions through periodic and ad-hoc reporting, proactively evangelizing insights among key stakeholders. • Collaborate with cross-functional teams to identify root causes of customer issues and develop action plans to remediate and measure effectiveness. • Communicate complex technical concepts to non-technical stakeholders.
Summary: The main function of a data analyst is to coordinate changes to computer databases, test, and implement the database applying knowledge of database management systems. A typical database analyst/programmer is responsible for planning, coordinating and implementing security measures to safeguard the computer database. Good to have skills: Can self manage projects- set expectations
Summary: The Cross- Visual Systems team is seeking a Visual Designer with strong expertise in icon system design and asset production to join Central Products, an organization supporting the Client brand in product. Our team creates, maintains and evolves the visual systems that define our brand in product surfaces. A designer in this role demonstrates comfort with collaboration and provides a strong creative point of view. The ideal candidate is a multi-faceted, innovative problem-solver, possessing an eye for outstanding creative and pixel perfect work, and the ability to deliver and launch initiatives on time and in alignment with strategic goals. Deep expertise in Communication Design is essential, along with adaptability to various styles and mediums and experience working within product environments. Nice-to-Have Skills: • Experience contributing to a design system. • Familiarity with 3D design and motion/animation. • Understanding of design-to-dev handoff and QA in production environments.
Location (mandatory): Lanham, MD • The Repair Coordinator is responsible for the proper receipt and tracking of customer subscriber equipment, primarily 2-way radio communication devices. • This includes receiving deliveries, unpacking boxes, validating data, engaging with customers, and entering device and customer information into the system. • The ideal candidate is: o Goal-oriented o Self-motivated o Detail-focused o Professional in demeanor and communication
Location (mandatory): Red Oak, TX • Overview: The senior Electrician will be responsible for installations, integration and start-up works of Prefab modular data centers at our Red Oak Factory. • Installations: Conduct electrical installations as part of the assembly process. • Integration Support: Perform integration solutions work within the facility. • Start-Up Works: Assist in the start-up and commissioning of modular data centers. • Working Conditions Environment: Factory setting with adherence to safety protocols.
Location (mandatory): Elgin, IL We are seeking a highly skilled Analysis Technician to join our dedicated team for the 1st shift. Based at our state-of-the-art facility, you'll be responsible for board-level analysis of failed 2-way subscriber products (both mobile and portable 2-way radios). This is an exciting opportunity to leverage your technical expertise in testing, diagnosing, and repairing electronic assemblies to identify the root causes of failures.
Location (mandatory): Washington, DC This position involves close supervision, detailed instructions, and constant performance checks. The technician will provide post-sale installation and maintenance support for communication products, including: Hardware installations Site equipment audits Customer service response in a break-fix environment Primary Focus: Mobile and station work associated with Conventional, SmartNet Trunking, and Paging Systems for single-site customers.
Location (mandatory): Lexington, MA Designs and implements software of embedded devices and systems from requirements to production and commercial deployment for product lines. Designs, develops, codes, tests, and debugs system software. Involved in specifications, design, and development of embedded firmware in engineering projects. Analyzes and enhances efficiency, stability, and scalability of system resources. Integrates and validates new product designs. Supports software QA. Provides postproduction support. Interfaces with hardware design and development. Experience in embedded systems development. Experience in hands-on development and troubleshooting on embedded targets. Solid programming experience in C or C++. Proven experience in embedded systems design with preemptive, multitasking real-time operating systems. Knowledge of reading schematics and data sheets for components. Strong documentation and writing skills. The Laser Communication Group specializes in designing, prototyping, and testing laser communication systems. Develop solutions to mitigate signal fluctuations caused by vibration, turbulence, and wavefront distortions, with a focus on secure, high-bandwidth communication links. Our key projects include laser communication terminals for ground, air, space, and testing terminals for interoperability with standards. We are seeking a short-term control system developer to join our team in testing Pointing, Acquisition, and Tracking (PAT) systems. This role will involve the designing of testbeds to fully assess PAT systems, developing code to collect data, and analyzing the data.