At SGS Consulting, we go beyond resume-job matches, creating meaningful connections and pathways for individuals to thrive in defining careers.
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SGS_JOB_2430
Contract - 12 Months
• Work with large and complex datasets to solve challenging problems using various analytical and statistical approaches. • Synthesize and analyze customer feedback from multiple sources (e.g., surveys, digital analytics, behavioral, and operational data) across end-to-end customer journeys to identify trends, pain points, and areas for improvement. • Apply advanced statistical modeling, machine learning, and natural language processing (NLP) to analyze large-scale customer support interactions (e.g., chat logs, call transcripts, support tickets) and extract actionable insights. • Use clustering and segmentation techniques to identify common customer issues and recommend targeted solutions or self-service resources. • Develop and maintain robust reporting and dashboards to track customer experience metrics and KPIs. • Integrate customer feedback data with other transactional, operational, and behavioral data sources to create a comprehensive picture of customer experience drivers. • Advocate for customers and influence corrective actions through periodic and ad-hoc reporting, proactively evangelizing insights among key stakeholders. • Collaborate with cross-functional teams to identify root causes of customer issues and develop action plans to remediate and measure effectiveness. • Communicate complex technical concepts to non-technical stakeholders.
Location: Redmond, WA We are seeking a highly skilled and motivated Software Engineer to join our specialized engineering team. This role is centered on the development of sophisticated software for advanced hardware control and lab automation, with a primary focus on aero-acoustic wind tunnel systems. In this role, you will use Python to design, build, and enhance control mechanisms for both a classic recirculating wind tunnel and a novel modular fan-array wind tunnel. This position offers a unique and exciting opportunity to work at the intersection of software development, robotics, acoustics, and aerodynamics.
This role sits at the center of our team's expansion and will have a direct impact on documentation, processes, and customer relationships. Work will vary from tool evaluation and integration to day-to-day hands-on lab and infrastructure support. In addition to core engineering responsibilities, this role requires a strong grasp of AI technologies and hands-on proficiency with AI-assisted development tools such as Claude Code. As AI reshapes how engineering work gets done, this engineer will be expected to leverage AI tooling in their own workflows and help drive adoption across the team. This role will operate as a point of contact for assigned projects, coordinate internal resources, and be supported by supervisors and technical resources. This person must be willing to take direction from leadership while also providing guidance and driving task ownership across team members. Our goal is to build and maintain strong, long-lasting customer relationships.
The main function of a systems engineer is to apply the principles of computer science and mathematical analysis to the design, development, testing, and evaluation of the software and systems that make computers work. A typical systems engineer analyzes user needs, and then designs, tests, and develops software to meet those needs.
Contract - 06 Months Pay Rate : $67 - $75/Hr. on W2 The Network/System Lab Engineer will support the our team by bringing up and maintaining the network lab environment. Responsibilities include integrating and troubleshooting new network equipment, coordinating delivery and installation of new products, testing switch testbeds for software validation, and maintaining accurate lab inventory records. The ideal candidate will have hands-on experience with network devices, strong problem-solving skills, and the ability to work in a fast-paced lab setting. Must be detail-oriented, organized, and able to communicate effectively with cross-functional team
Location (mandatory): Saint George, SC Seeking a skilled engineer to deliver high-quality designs and testing in accordance with project specifications, standards, budgets, and timelines. This role involves providing centralized software support for critical BMS applications. The successful candidate will collaborate with a team to design, install, commission, and service building automation and facility management systems.
Location (mandatory): Elgin, IL We are seeking a highly skilled Analysis Technician to join our dedicated team for the 1st shift. Based at our state-of-the-art facility, you'll be responsible for board-level analysis of failed 2-way subscriber products (both mobile and portable 2-way radios). This is an exciting opportunity to leverage your technical expertise in testing, diagnosing, and repairing electronic assemblies to identify the root causes of failures.
At SGS Consulting, we go beyond resume-job matches, creating meaningful connections and pathways for individuals to thrive in defining careers.