Customer Service Rep

SGS_JOB_2863

Business Support
 New Jersey
Salesforce
Product Navigation
Billing/Account administration
Contact Center/ Customer Service

Contract - 06 Months (possible extension)

Location : Princeton, NJ 08543 (Hybrid) This position is hybrid: Currently, Wednesdays are mandatory in the Princeton office with Mondays, Tuesdays, Thursdays & Fridays WFH. However, this can change at any time, so candidates MUST be made aware. Shift times are rotated between all team members: 8AM-4PM, 9AM-5PM, 11AM-7PM & 12PM-8PM. Candidates must be able and willing to work all shifts on any given day of the week.

Job Responsibilities:

  • Highly proficient in English for both written and verbal communication within a corporate environment
  • Commitment to customer satisfaction with the ability to build and develop relationships to identify problems, assess needs, and find solutions
  • Ability to listen, empathize, and effectively handle challenging customer inquiries in a professional and pleasant manner
  • Ability to maintain a positive attitude in an often busy and stressful environment
  • Ability to understand new technical systems and applications quickly
  • Attention to detail and the ability to multitask, prioritize, and meet deadlines
  • Positive outlook on change and flexible approach to team-based work environment and structure
  • Ability to follow a large set of procedural guidelines and to be independently resourceful when investigating/researching complex customer queries
  • Provide high-level telephone, email, and web chat support for the Client’s suite of PIB products; including Factiva, Client’s Risk & Compliance, and Client’s Newswires.
  • Answer global customer queries concerning content/data, product navigation, billing/account administration, and more.
  • Provide professional-level support to retain Client’s customers and increase customer loyalty.
  • Strong ability to multitask, prioritize, and enthusiastically resolve customers' concerns while consistently providing superior levels of customer service.
  • Ensure all relevant procedures are followed from beginning to resolution.
  • Ensure all key performance indicators and service levels are met.
  • Actively seek out opportunities for self-improvement, and participate in new product and procedural training.
  • Work with other Client’s departments to ensure escalated issues are handled efficiently and correctly.

Skills:

  • Salesforce experience is a plus
  • Desire to grow within the company
  • Previous research experience desired

Education/Experience:

  • College degree desired

Related Jobs

Brand Manager – CPG packaging

Business Support
Remote
8 months Contract

Consumer Insights Consultant, provides strategic insight leadership to guide Gold Bond’s brand building, innovation pipeline, communications development, and claims strategy. This role designs and executes consumer research, synthesizes findings for senior leadership, and drives agile consumer led decision making for the 2027 innovation roadmap. Work Schedule: M-F 20 hours per week (PT hours, can be slightly more or less depending on business needs)

Packaging
Agile
PowerPoint

MEP Superintendent

Business Support
 Maryland
12 Months

Location : College Park, MD The MEP (Mechanical, Electrical, and Plumbing) Superintendent is responsible for overseeing and managing MEP construction activities across multiple federal building projects in Washington, DC. This role ensures that all systems are installed, coordinated, and executed according to project specifications, safety standards, and schedules while collaborating closely with project management teams.

MEP
electrical.

MEP Superintendent

Business Support
 Washington
12 Months

Location : Washington District of Columbia The MEP (Mechanical, Electrical, and Plumbing) Superintendent is responsible for overseeing and managing MEP construction activities across multiple federal building projects in Washington, DC. This role ensures that all systems are installed, coordinated, and executed according to project specifications, safety standards, and schedules while collaborating closely with project management teams.

MEP
electrical.

GMS Applications Developer

Business Support
Remote
24 Months

Location :24 Taylor (Remote) The GMS Applications Developer – Grid develops, designs, and maintains software for Electric Power Grid Applications, including EMS (Energy Management System), NMMS (Network Model Management System), and market-related systems. The role involves full software development lifecycle (SDLC) responsibilities, including design, coding, testing, and deployment of both backend and frontend components. The developer collaborates with internal stakeholders, vendors, and operations teams to deliver high-quality, reliable grid software solutions, supporting grid operations, optimization, forecasting, and training systems.

Power System
Grid.

Material Manager- Nuclear Projects

Business Support
 Washington
12 Months

Location : Richland, WA 99354 The Material Manager for Nuclear Projects is responsible for overseeing and coordinating the end-to-end materials procurement and tracking process across various project phases. This role ensures that all parts, tools, and materials are accurately identified, procured, verified, stored, and delivered to support nuclear project execution, including refueling outages and maintenance activities, while maintaining strict quality and traceability standards.

Material
Project.

Phlebotomist

Business Support
 Florida
6 Months

Location: Miramar, FL 33025 The Research and Development Technician I serves as an integral member of the site and study team throughout all phases of study execution. This includes support during pre admit, admission, orientation, study conduct, discharge, and study close processes.

Microsoft Office
Ability to obtain vital signs and perform ECGs
Strong oral
written
and interpersonal communication skills.

Quality Control – Technical Writer

Business Support
 Massachusetts
12 months Contract

Location: 1 BURTT ROAD Andover MA USA 01810 This role will provide non-testing support to the QC Product Technical Support department. This scope includes coordination of generating validation documents to support product validation at the Client Andover site. The technical skills within scope will require understanding of the scientific principles of test methods, data analysis and cGMP requirement.

cGMP
microbiology

Logistics Coordinator I

Business Support
 Illinois
4 months

Location : Carterville, IL 62918. Logistics professional with 1–3 years of experience to support daily supply chain operations, including shipping, RMAs, inventory control, and order fulfillment. The role involves reviewing shipping documents, organizing warehouse activities, and coordinating inbound and outbound shipments to meet customer requirements efficiently.

Logistics & Supply Chain Coordination
Inventory Control & Management
Order Fulfillment & Distribution
Shipping & Receiving Operations
Knowledge of RMAs (Return Merchandise Authorizations)
Documentation Handling (Bills of Lading
Invoices
Shipping Notices)
Warehouse Operations Management
Shipment Planning & Scheduling (Inbound & Outbound)
and Computer Skills (ERP/WMS systems preferred)

customer service Specialist

Business Support
 New York
18-$20
10 months

Location (mandatory): East Aurora NY 14052

Customer service
Data entry
Microsoft office
logo

At SGS Consulting, we go beyond resume-job matches, creating meaningful connections and pathways for individuals to thrive in defining careers.


© 2026 All rights reserved.
logologologologo