IT Service Delivery Technician II

SGS_JOB_2961

Information Technology
 Michigan
Software and hardware troubleshooting experience
Directory Services
Windows 10/11
Microsoft 365
Cisco VoIP
Networking
mobile communications
and ServiceNow ticketing system

Contract - 6 months

Location (mandatory): Holland, MI 49424 provides first-level technical support to the organization's internal users of computer applications, hardware, and network systems. It involves deploying endpoint hardware and software products and services, responding to inquiries regarding system procedures, online transactions, and systems status, and collaborating with other IT teams to resolve issues. The role emphasizes relationship building and developing a comprehensive understanding of site operations to enhance IT service delivery.

Job Responsibilities:

  • Help Desk Support: Monitor the Help Desk ticketing system (e.g., ServiceNow) and provide timely assistance to customers with incidents, events, problems, requests, and projects.
  • Issue Documentation: Document issue resolution in the ticketing system to ensure accurate records and knowledge sharing.
  • Hardware Deployment: Deploy and set up computers, printers, multifunction devices, scanners, VoIP phones, and mobile devices using tools like Microsoft Endpoint Manager (Intune).
  • Connectivity Maintenance: Ensure proper connectivity of all equipment including workstations, servers, phones, mobile devices, printers, scanners, and multifunction devices.
  • User Account Setup: Assist in managing end-user accounts, permissions, and access rights using systems like Active Directory and Azure AD, following best practices regarding privacy, security, and regulatory compliance.
  • Troubleshooting: Identify, troubleshoot, and resolve basic hardware and software issues with computers and peripheral devices. Escalate complex issues to higher-level support as necessary.
  • Performance Monitoring: Monitor the performance of supported devices and report recurring issues to the appropriate support groups.
  • Collaborative Support: Work with business partners and other IT support teams to facilitate software and hardware improvements, upgrades, reconfigurations, and/or purchases.
  • End-User Assistance: Provide IT services for end users, including visitors within the assigned region.
  • Security Support: Assist with resolving basic security-related issues and ensure compliance with enterprise data security standards.
  • Knowledge Sharing: Exchange information and knowledge related to IT services with other members of the support team.
  • Project Participation: Support the implementation of desktop and server systems in collaboration with other infrastructure and applications teams.
  • Asset Management: Participate in network asset management as per documented processes.
  • Team Support: Assist application development teams as needed throughout project lifecycles.
  • Additional Duties: Perform other duties and special projects as assigned by the team lead.

Skills:

  • Software and hardware troubleshooting experience
  • Directory Services
  • Windows 10/11
  • Microsoft 365
  • Cisco VoIP
  • Networking
  • mobile communications
  • ServiceNow ticketing system

Education/Experience:

  • Certifications: ITIL knowledge preferred. A+, Network+, Microsoft, or other relevant technical certifications are a plus.
  • Technical Knowledge: Basic technical knowledge of current systems software, protocols, and standards, including Directory Services, Windows 10/11, Microsoft 365, Cisco VoIP and Networking, mobile communications, and ServiceNow ticketing system.
  • Troubleshooting Skills: Basic hands-on software and hardware troubleshooting experience.

Related Jobs

ISSO Specialist

Information Technology
 Massachusetts
3+ years contract

Location: Onsite at Lexington, MA 02421 Responsible for developing and maintaining an Information System (IS) security program and associated policies for assigned systems. This role includes overseeing operational security implementation, monitoring system vulnerabilities and threats, and ensuring systems are secure, compliant, and functioning correctly. The ISSO will conduct security assessments, manage system security documentation, and ensure adherence to established cybersecurity standards and procedures. Other: Clearance: Active TS with SCI eligibility required; CI Polygraph may be required Work Type: 100% onsite Work Schedule: Flexible schedules (9/80 or 4/10 options) Interview Process: Initial phone screening followed by panel interview via Zoom Work Environment: Secure facility supporting classified programs

System Security Plans (SSP)
POA&Ms

Business Systems Analyst II

Information Technology
 Texas
03 Months + (Possibilities of Contract Extension)

Location : Irving, TX 75039. Small Description: The Business Systems Analyst II is responsible for gathering business requirements, designing workflow and technical solutions, and leading EMR and healthcare system implementations (e.g., Epic, Cerner, Athena). This role involves collaborating with hospital and clinic stakeholders to optimize processes, document requirements, and support system integrations. Candidates must have at least 3 years of healthcare provider experience and strong project documentation skills. Excellent communication and analytical abilities are essential for success.

EMR system implementation and integration (Epic
Cerner
Athena). Category (mandatory): Information Technology – Healthcare Systems Analysis

Full Stack Engineer

Information Technology
 Connecticut
12 Months

This position is for a Full-Stack Data/Integration Developer focused on building, managing, and maintaining data pipelines, dashboards, and applications within a supply chain environment. The role requires strong programming skills, database expertise, and experience with ETL, cloud, and orchestration tools to handle large-scale data processing and visualization

SAP
ECC
HANA

SAP Technical /Functional Analyst

Information Technology
Remote
12 Months

Location : Remote (Stratford, CT) We are looking for someone with deep experience (10 years +) in SAP Demand Planning (PP), Supply chain (MM) , ABAP and SQL.

12 Months

US_ERP Functional Consultant

Information Technology
Remote
06 months + (Highest possibilities of contract extension)

Duration – 6 months Remote : EST hour 8AM -5PM Mandatory This position will drive financial systems solutions across the global ERP platform. It will require an individual who is focused on building strong partnerships and delivering the best possible outcomes to their stakeholders. They must be process oriented, with the ability to assess both technical and functional considerations and apply that accordingly. The ideal candidate should possess an accomplished track record combined with the tenacity, self-confidence and proven ability to continually grow and contribute to a global business. She/he must feel comfortable working in, as well as embracing, an environment that is both changing and challenging. The ideal candidate will be a self-motivated, team player who will bring instant credibility with demonstrated ability to communicate across all levels of the organization. She/he must be technically astute with the ability to troubleshoot complex applications with multiple integrations. She/he must be a “quick read” in regard to new concepts and technologies.

iExpense
Oracle PL/SQL

C Developer (Batch Applications)

Information Technology
 Colorado
6+ months contract

Location: Lakewood, CO 80227 Responsible for coding, testing, debugging, implementing, and documenting programs. Assists in modifying internal systems or products to meet client/end-user requirements. Gathers system information, analyzes program and time requirements, and prepares documentation for changes to existing programs. Researches and analyzes existing systems and program requirements under periodic supervision. Designs applications and suites of applications to ensure customer specifications are satisfied. Creates complex design documents and translates them into component-level designs to accelerate development. Utilizes development methodologies, coding documentation, testing methodologies, and industry standards to define and develop project requirements, functional specifications, and detailed application designs. Applies client and 3rd-party technologies to software solutions of moderate to advanced complexity. Develops strategy, design, and data-gathering approaches. Writes specifications for programs of moderate complexity and assists in resolving production support problems. Develops and executes test plans, including regression testing strategies. Creates, maintains, and updates technical documentation such as design and testing documents. Conducts quality assurance activities including peer reviews. Stays current with industry technical trends and new development. Background/Need: The team supports application development efforts in business and healthcare systems, including Medicare and Medicaid program areas. They focus on system analysis, design, implementation, and testing to ensure high-quality software solutions. The group seeks a professional application designer to support development, debugging, and optimization of moderately complex batch applications. The role includes working in Linux/Unix environments, integrating with databases, and developing healthcare-related applications. Other: Strong communication skills to interact with deve

coding
testing
debugging
implementing
documenting

AWS Cloud Engineer with AWS Connect

Information Technology
 California
$61-$70 per hour on w2
12+ months contract

Location: Hybrid at Gold River, CA 95670 Responsible for designing, developing, and implementing complex cloud-based solutions. The role includes designing and supporting cloud infrastructure, applications, and service management. Engineers will develop plans and specifications to integrate, test, and implement cloud solutions while defining standards. The position involves collaborating with internal stakeholders and interpreting business issues to recommend solutions and best practices.

designing
developing
implementing
architecture

Sr. Quality System Engineer

Information Technology
Remote
12 Months

The Sr. Quality System Engineer will support and enhance the electronic Certificate of Conformance (eCOC) process for U.S. imports, ensuring compliance with CPSC and CBP requirements. The role will involve system enhancements, cross-functional collaboration, and serving as a subject matter expert on COC processes.

eCOC (electronic Certificate of Conformance)
U.S. Import Compliance (CPSC
CBP
ACE)
System Integration (LIMS
Veeva
Google Big Query)
Regulatory Technology / Compliance Systems

GMS Systems Analyst

Information Technology
 Texas
12 Months

Location : Taylor Texas The GMS Systems Analyst provides technical support, system administration, and maintenance for the Energy Management System (EMS) and its related applications. The role ensures high EMS uptime, supports system upgrades and testing, and collaborates with business, operations, and vendor teams to maintain grid reliability and performance.

Power System
EMS
logo

At SGS Consulting, we go beyond resume-job matches, creating meaningful connections and pathways for individuals to thrive in defining careers.


© 2026 All rights reserved.
logologologologo