Customer Support Representative

SGS_JOB_2966

Engineering
 Illinois
Customer
Dealer

Contract - 01 Years + (Possible Extension)

Location : Moline, IL 61265 This position will be responsible for communicating Product Improvement Plan (PIP) information between the factories and the client Dealers. This team is currently working a hybrid schedule (3 days in office/ 2 days remote)

Job Responsibilities:

  • This position will be responsible for communicating Product Improvement Plan (PIP) information between the factories and the client Dealers.
  • Entry level candidates are ok here. Soft skills are most important (good communication skills by email or phone; proactive; willing to learn).
  • Will use ServiceNow but this can be taught.
  • Should be capable of learning software applications

Skills:

  • Effective writing skills, including grammatical usage, pervasive copy, and style
  • Work experience in a team environment
  • Should have demonstrated work experience in a Customer Service-related field
  • Must have high level of attention to detail
  • Must have strong communication skills
  • Should have experience with using Excel, Word, OneNote and Outlook

Education/Experience:

  • Entry Level are welcome

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