Data Analyst

SGS_JOB_3094

Engineering
Remote
Customer Experience
CX
Customer Satisfaction
CSAT
NPS
SQL
Python
Tableau
R

Contract - 12 Months

As a Data Analytics Engineer at Client's Customer Experience (CX) team, you'll be part of a global team that unlocks the power of customer feedback and insights to drive business improvements. Your expertise in data analytics will help us better understand our customers' needs, preferences, and behaviors, enabling us to deliver exceptional customer experiences.

Job Responsibilities:

  •  Design, develop, and maintain data models, queries, reports, and visualizations to support customer journey use cases. Analyze diverse customer data sources to identify trends, generate insights, and build predictive models that forecast behavior and optimize support operations.
  •  Create interactive dashboards and visualizations that clearly communicate insights to stakeholders.
  •  Collaborate with customer service, operations, product, and engineering teams to integrate data-driven recommendations into business decisions and improve customer experience.
  •  Define and track KPIs to measure CX initiative effectiveness and stay current with advanced analytics tools and methodologies.
  •  Master’s degree in Computer Science, Statistics, Mathematics, or related field with 5+ years in data analytics, BI, or data science, preferably within CX or support operations. Proficient in Python, R, SQL, and experienced with ML frameworks (scikit-learn, TensorFlow).
  •  Skilled in Tableau, Power BI, and delivering clear, actionable insights. Strong project management skills, especially in time-sensitive, stakeholder-heavy environments.
  •  Preferred: NLP experience, familiarity with Salesforce, data science certifications, agile methods, Git, and experience in high-volume consumer electronics.

Skills:

  • 5+ years of experience in data analytics, Business intelligence, data science, or related fields.
  • Experience working with operations functions, preferable in the customer experience or customer support operations space.
  • Proficiency in programming languages such as Python, R, or SQL.
  • Familiarity with customer support software (e.g., Salesforce).
  • Knowledge of natural language processing (NLP) techniques.
  • Certification in data science or related field (e.g., Certified Data Scientist).

Education/Experience:

  • 5+ years of experience in data analytics, Business intelligence, data science, or related fields.

Related Jobs

Linguist II

Engineering
 Washington
$50 – $58/Hr. on W2
12 Months

Location (mandatory): Redmond, WA or Burlingame, CA (Onsite) The main function of a Linguist is to determine speech data needs and setting strategic vision for data-based model and product improvements.

Linguistics
Phonetics
Phonology
NLP
Speech
TTS
SQL
Python
Transcription
SAMPA
TOBI
IPA.

Transpiration Flow Controller

Engineering
 Tennessee
12 Months

Location (mandatory): Franklin, TN Engineering design, creating workflows for international lanes, being able to optimize transit times, strong presentation skills for meeting with Stakeholders/ Leaders, International Commerce Exp, Strong skills in Excel/ Reports, Bi-lingual is great as most of team works in Mexico.

Transpiration Flow
Engineering Workflow
International lanes

Software Technical Writer – Part Time

Engineering
Remote
30-32/Hr. on W2
12 Months

Seeking a dynamic, self-motivated, and experienced Senior Technical Writer to own the documentation portfolio end-to-end. In this role, you will drive the entire content lifecycle, from requirements gathering and content planning through authoring, publishing, and long-term maintenance. The ideal candidate is customer-focused, highly collaborative, and passionate about creating clear, user-friendly technical content. This individual will work cross-functionally with Engineering, UX, Training, Support, and Marketing teams to deliver high-quality documentation that enhances the customer experience.

DITA XML
Documentation
Oxygen XML
Software Technical Writing

Electronics Engineering Technician

Engineering
 California
33/Hr. on W2
12 Months

Location (mandatory): Los Angeles, CA We are seeking Engineering Technicians – Electronics to support engineering, product validation, laboratory operations, troubleshooting, and new product introduction activities at its Los Angeles facility. These are temp-to-hire opportunities with an initial assignment duration of 12 months, with the potential for extension or conversion based on performance and business needs. This is a hands-on technical role supporting RF, digital, and electronic hardware development in a laboratory and engineering environment CERTIFICATION REQUIREMENTS: IPC Certification required IPC-A-610 and/or J-STD-001

IPC
Electronics Testing
PCB

Hardware Engineer IV

Engineering
 California
$100 – $110/Hr. on W2
12 Months

Location (mandatory): Sunnyvale, CA – Onsite We are seeking an experienced EE Validation Engineer to support hardware validation of next-generation smart glasses, working closely with the validation lead. In this role, your primary focus will be monitoring validation progress, reviewing CM test reports, analyzing failures, and coordinating with EE design partners to drive issues to closure. You will also guide CM engineers on measurement procedures and perform hands-on PI/SI debug when needed. While you must possess strong hands-on measurement skills, the majority of your time will be spent interpreting data, tracking issues, and ensuring problems are resolved efficiently. You will not own final validation decisions, but you are expected to be technically strong enough to flag risks, recommend actions, and keep execution on track under the lead's direction.

Power Electronics
PMIC
Power Integrity (PI)
Signal Integrity (SI)
Electrical Validation
Issues Tracking
Debugging
PCB
Schematics
Layout.

Verification Engineer II

Engineering
 New York
$70 – $75/Hr. on W2
12 Months

Location (mandatory): New York, NY - Onsite The Electronics Verification Engineer is responsible for validating and qualifying electronic hardware from prototype through production. On a day-to-day basis, this role involves hands-on board bring-up and bench testing using lab instrumentation (oscilloscopes, DMMs, power supplies, etc.), executing validation plans against design requirements, troubleshooting circuit-level failures, performing PCB rework, and capturing/analyzing test data. The engineer writes and maintains test procedures, documents result in clear lab reports, tracks issues to resolution with cross-functional teams, and supports NPI milestones (EVT/DVT/PVT). This is a lab-heavy role that balances structured test execution with real-time debug and root-cause analysis to ensure hardware meets performance, reliability, and quality standards. Years of Experience: 2+ Years. Interview: 02 Rounds (60 Minutes Each - Video Conference).

Verification
Validation
Electronics Hardware
Lab Equipment
PCB Rework
Soldering

Data Engineer IV

Engineering
Remote
12 Months

As a Data Engineer at Client Customer Experience (CX) team, you will be part of a global team that unlocks the power of customer feedback and insights to drive business improvements. Your background and experience in building scalable data pipelines, designing robust data architectures, and creating insightful self-service dashboards will provide visibility into the health of our key business metrics, enabling us to deliver insights that enhance customer experiences. You will also play a key role in enabling AI-driven analytics and automation capabilities across the team—leveraging large language models, machine learning workflows, and intelligent tooling to accelerate insight generation and operational efficiency. Additionally, you will contribute to the development of data governance policies, data quality standards, and data visualization best practices, ensuring the accuracy, reliability, and actionability of our data assets. We're seeking a data engineer with a strong technical background in data engineering and AI enablement, combined with functional expertise in customer experience insights—specifically in customer support and operations. To excel in this role, you'll need to be passionate about data, adept at managing multiple projects simultaneously, and thrive in a fast-paced environment. You should also possess excellent organizational and presentation skills, be able to build and maintain strong relationships with internal partners and stakeholders, and demonstrate a proven ability to work effectively within cross-functional teams. Years of Experience: 06+ Years. Educational Requirement: Bachelor’s degree in computer science or related field. Interviews: 02 Rounds - Technical interview with Hiring Manager using Coder Pad (45 Minutes) and Follow Up with 2 additional team members.

Data Engineering
Customer Experience
CSAT
NPS
Voice of Customer
AI Assisted Analysis
SQL
Python
Hive
Presto
Hadoop.

Hardware Engineer II

Engineering
 California
$60 – $75/Hr. on W2
12 Months

Location (mandatory): Sunnyvale, CA (Onsite) Team is seeking a Temporary Hardware Engineer to support hardware development initiatives. This is a time-bound, temporary engagement intended to address specific project needs and is not a full-time role. In this role, you will contribute to the design, validation, and documentation of hardware components and systems, partnering closely with cross-functional stakeholders to deliver high-quality results within defined timelines. How many rounds of interviews: 2 Types of Interviews: Technical Interview Duration: 45 mins

Validation
Bring-Up
Hardware Engineering
Consumer Electronics
Testing
Debug
Oscilloscopes
DMMs
Power Supplies

Linguist II

Engineering
Remote
12 Months

We are looking for a linguist to help develop language components for AI-powered products, including large language models (LLMs) and voice-enabled technologies. We are seeking candidates with solid linguistic data analysis skills, programming familiarity, and language technology experience to contribute to data collection, synthetic data generation, and annotation tasks in support of LLM/AI training, evaluation, alignment, and AI agent development. Years of overall experience required: 2+ years of experience in Linguistics, Language Technologies, NLP, or AI/ML data operations (or equivalent) Types of Interviews: 1st round General interview ; 2nd round technical interview (Python, SQL) Interview Duration: 45 min each

Linguistics
SQL
Python
LLM
ML
Syntax
Semantics
Fine-Tuning
AI Agents
Chatbot
logo

At SGS Consulting, we go beyond resume-job matches, creating meaningful connections and pathways for individuals to thrive in defining careers.


© 2026 All rights reserved.
logologologologo