Business Systems Analyst V

SGS_JOB_3156

Engineering
Remote
Customer Experience (CX)
Data Analysis
UAT
NPS
CSAT

Contract - 12 Months

The business enablement team is looking for a solution with deep Customer Experience understanding and expertise. The candidate must have business and technical systems expertise as it pertains to the full lifecycle of customer journey. The candidate must have excellent communications skills and an aptitude for close collaboration with business leadership, product engineering and applications engineering teams.

Job Responsibilities:

  • Interface with the various Post Sales Operations and Engineering teams to define comprehensive process and system strategies that provide flexibility and are scalable as well as sustainable
  • Contribute to CX strategies by providing comprehensive capability development analysis and solution development roadmaps to implement goals defined by the strategies
  • Support business partners in drafting business cases for new initiatives
  • Document and maintain detailed customer journey maps, process workflows, and associated systems maps. Guide CX team through UAT. Develop acceptance criteria for new solutions being deployed.
  • Break down business needs into small value deliveries:
  • Create Features and Stories from Initiatives and Epics
  • Capture requirements into the single source of truth (Jira/Confluence)
  • Validate requirements traceability with engineering
  • Facilitate workshops with cross functional teams to gather detailed requirements
  • Develop strategies and associated requirements for gaining customer insights through the data residing in different systems with respect to integration, data collection, and visualization.
  • Identify opportunities for process and system optimization near and mid-term and contribute to long range strategic planning
  • Minimal domestic travel maybe required

Skills:

  • At least 5 years’ experience in CX space spanning Customer Lifecycle from interest/inquiry to orders to post sales ops processes
  • 5+ years of customer journey, user stories, and business requirements writing
  • Deep understanding of CX metrics such as NPS and how to leverage insights from Voice of Customer
  • 3+ years of experience with Agile and Scrum techniques
  • Experience using various tools and platforms for CX management (e.g. Medallia, Salesforce)
  • Working business understanding of New Product Introductions, New Market Entry, and Product Promotions from a CX perspective
  • Excellent communication, creative, critical thinking, problem-solving, planning, prioritization, teamwork and organization skills
  • Experience working in the high-volume consumer electronics industry.
  • Strong analytical skills and interpersonal experience.
  • Proven track record in building internal and external customer relationships

Education/Experience:

  • Bachelor's degree in a technical field such as Management Information Systems or Computer Science-related field (or equivalent experience) preferred

Related Jobs

Senior Electrical Engineer

Engineering
 Texas
12 Months

Location (mandatory): Houston, TX 77001 In this role, you will lead design, development, and material requisition for electrical equipment. You will be responsible for client interface and coordination of the Electrical design for the Project. Your recommendations will resolve technical issues and ensure uniquely complex requirements of a project’s electrical engineering aspects are met. ?This position is designated as part-time telework per our global telework policy and will require at least three days of in-person attendance per week at the assigned office or project. Weekly in-person schedules will be determined by the individual and their supervisor, in consultation with functional or project leadership”

Electrical Engineer
Professional Registration License (P.E)
Medium Voltage Systems
UPS

Senior Electrical Engineer – Power Plant

Engineering
 Texas
1+ Years Contract

Location: Houston, TX 77001 Work Location: Hybrid – minimum 3 days onsite per week, per global telework policy. Full lifecycle Electrical Engineering support for large-scale power generation facilities and industrial tenant projects. Performs planning, design, development, and material requisition activities for electrical systems and equipment. Supports client interface, coordination, and technical leadership to ensure project electrical requirements are met. Provides engineering judgment and technical recommendations to resolve complex electrical system issues while ensuring compliance with applicable codes, standards, and project specifications. Maintains documentation and supports cost estimates, schedules, and staffing plans. Client Manufacturing and Technology (M&T) supports a rapidly expanding portfolio of EPC projects across power generation, semiconductor manufacturing, electric vehicle infrastructure, data centers, and giga-factories. The organization focuses on delivering innovative, agile, and technology-driven solutions to meet complex project demands. The Senior Electrical Engineer will support planning and detailed design activities for power generation facilities and multiple industrial tenants, including AI data centers and large manufacturing facilities. This role is critical in delivering safe, reliable, and efficient electrical infrastructure for advanced industrial and energy projects.

Lead the design
Development
Interpret new or special regulations
Transmission

Telecoms Engineer

Engineering
 Texas
12 Months Contract

Location:  Houston, TX 77001 Work Location: Hybrid – minimum 3 days onsite per week, per global telework policy. Full lifecycle Telecommunications and ICT engineering support. Conducts field investigations and client interviews to define work scope and develop cost estimates for control systems and ICT-Telecommunications components. Designs, develops, modifies, and evaluates telecommunications systems and processes to meet unique and complex project requirements. Provides technical recommendations to resolve system-level issues and ensure compliance with engineering standards, procedures, and client specifications. Supports preparation of estimates, schedules, and staffing plans. Communicates complex technical issues to management and stakeholders. Maintains documentation and ensures alignment with applicable codes, standards, and regulations. Client Manufacturing and Technology (M&T) supports a rapidly growing portfolio of EPC projects across semiconductor manufacturing, electric vehicle infrastructure, synthetic materials, and data center markets. The organization focuses on delivering innovative, agile, and technology-driven solutions to meet complex client demands. The Telecoms Engineer will support ICT-Telecommunications engineering efforts on medium-sized projects, contributing to system design, analysis, and implementation. This role plays a key part in developing telecommunications infrastructure that supports advanced manufacturing and technology-driven facilities.

DAS
Data Center
Horizontal Distribution systems
OSI Model

Data Scientist III

Engineering
Remote
9 Months

The main function of the Data Scientist is to produce innovative solutions driven by exploratory data analysis from complex and high-dimensional datasets. This role is focused on understanding how to best align our App Ads delivery stack with performance as advertisers view it. It provides the opportunity to - Make a significant impact on the future of our App business, Build technical skills while working across the entire end-to-end ads delivery stack, Go deep into highly ambiguous problem spaces, Collaborate with a highly experienced and senior cross-functional team to drive innovation across our delivery stack.

Data Science
Advertisement
SQL
Python
R
Statistics
Measurement

Senior Data Scientist

Engineering
Remote
6 Months

Location : Remote The main function of a Ranking Data Scientist is to produce innovative improvements to machine learning models by leveraging exploratory data analysis from complex and high-dimensional datasets.

SQl
Python
Pytorch
Tensorflow
ML
Computer Vision

Computational Linguist

Engineering
 California
55-62
9 Months

Location : Burlingame, CA We are looking for a Linguist to help us develop language components for a variety of voice-enabled technologies and products. We are seeking candidates with strong linguistic data analysis and language technology experience to manage data collection, LLM-powered data synthesis and data annotation tasks, prompt engineering, rule-based classifier encoding, and quality evaluations.

Linguistics
SQL
Python
NLP
Prompt Engineering

Firmware Software Engineer III

Engineering
 Washington
12 Months

Location: Redmond, WA We are looking for a Firmware Engineer to join our wearables research team, whose mission is to design, build, and test prototype systems for future wearables experiences. We are specifically looking for a candidate with a broad set of experiences, including deep knowledge of embedded software development, the ability to quickly solve problems, work in new technology areas, and drive ambiguous concepts into prototypes.

C
Firmware
Embedded
RTOS
ARM Cortex
AOSP
Embedded Linux

Data Analyst III

Engineering
Remote
6 Months

Location: REMOTE The International Product Growth and Insights (IPGI) team plays a crucial role in breaking down the barriers for our international users such that our products feel local at a global scale. By applying your technical skills, analytical mindset, and business intuition to one of the richest data sets in the world, you will help define the experiences we build for billions of people and hundreds of millions of businesses around the world. You will use data and analysis to identify and solve the needs of users in international markets' biggest challenges. You will partner with International Product Growth Managers, engineers, product managers, designers, data scientists, researchers, and other cross-functional teams to inform, influence, support, and execute international growth strategy and investment decisions across our products.

SQL
A/B Testing
Product Analytics
Product Growth
International Market Accumen

Audio Software Engineer II

Engineering
 Washington
12 Months

Location: Redmond, WA We’re seeking a talented Audio Software Engineer to join our team focused on advancing audio technologies for next-generation products. In this role, you will develop and optimize audio signal processing algorithms, build simulation frameworks, and design systems for performance measurement and data analysis. You’ll collaborate with world-class engineers in a fast-paced, innovative environment.

Audio Engineering
C++
Python
Algorithm
Digital Signal Processing
logo

At SGS Consulting, we go beyond resume-job matches, creating meaningful connections and pathways for individuals to thrive in defining careers.


2025. All right reserved.
logologologologo